Freezes on opening webbrowsers after upgrading to RDM v2021.1.25.0

Hello,
What was your previous version?

Regards

Hi

Not sure about the version, but i think it was a version released around October or November 2020.
Hope this helps, once i dont know the exact version i had

Hello,

Are your web browser entries using Google Chrome as the engine? If so, could you go in File > Options > Types > Web, and make sure to uncheck "Disable Run32Dll.exe usage" if it is currently checked?



Regards,

Hi

That option was already not checked.
Also, i've lready tried to chage the two options on top of that screen (Web HTTP/HTTPS and IE Mode) but the behaviour is the same.

Thanks in advance

Hello Hugor,

Thank you for your quick reply!

I would like you to go under your Help -> Profiler -> Debug Only and set the debug level to 2.
While the profiler window is still open, recreate the issue and send us the trace.

For more information, please consult this link: https://kb.devolutions.net/rdm_debugging.html

Best regards,

Already provided logs. I hope it helps
If needed, i'll be available to share screen and demonstrate the issue

Thks

Hello Hugo,

Thank you for providing us this information.

I will contact you through your ticket Devo-32525 to see what can be done.
Once a solution will be found, I will update this thread.

Best regards,

Hello Everyone,

Our Engineering Department has found the cause of this issue and a fix will be available in RDM 2021.1.28.0.

Best regards,