Include last ticket button in comment box

0 vote

Published 5 years ago

In the comment box when opening a session we require tickets to be included (comments optional), while the last comment button will include remember that last comment there is no last ticket button which our agents have stated would be very helpful to them.

All Comments (2)

Hubert Mireault

Published 5 years ago

Hello,

Thanks for the request. I've opened a ticket to add this in RDM.

Regards,

Hubert Mireault

Jean-Francois Duchesne

Published 5 years ago

Hi,

We have added this feature internally. It should be available starting with version 2021.1.26.0

Regards,

Jean-Francois Duchesne