Starting RDM opend a new browser tab

Starting RDM opend a new browser tab

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steve

Since the latest update, whenever I launch Remote Desktop manager (using Devolutions Online Drive) a new browser tab opens at https://login.devolutions.com/op/success?message=success.LUCID50001.message , with the message "Success! You can now close this page."

Can anyone tell me:

  1. Why?

  2. How to stop it?

All Comments (3)

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James Lafleur

Hello Steve,

Thank you for contacting us on that matter!

The message comes from the new authentication to the Cloud Portal that has been implemented in RDM 2021. This change was necessary because our previous authentication, which relied on Internet Explorer, caused authentication issues and syntax errors for some of our users.

The new authentication to the Cloud Portal opens a web page in your default browser asking you to enter the credentials of your Devolutions Account to authorize the connection to your Devolutions Online Drive Data Source. This behavior cannot be changed since it is required to connect to any Data Sources or features that require a connection to your Devolutions Account.

Best regards,

James Lafleur