Blackscreen on Windows Logon when using Application password
since quite a while some of our users experience a black screen issue when logging on to their windows Win10 workstation(via RDP as due to the pandemic everyone is working from home).
This does only happen when "Use Application password" option is used
At the point of logon where you should start to see the desktop everything is just black and the users are unable to do anything, no mouse or keyboard input is possible.
User needs to disconnect his session, then we have to delete the Devolutions Folder in the users profile folder ( \AppData\Local\Devolutions ) so that the RDM configuration is reset.
After that the user is able to login normally as nothing has ever happened.
We experienced this issue with Win 10 1909 and 20H2 and with different RDM versions (currently we are using 2020.3.29.0)
Just to add that - we are using Roaming Profiles maybe this is somehow related to that?
Any idea how to fix this or what could be the reason for that?
All Comments (4)
Hello,
Just to confirm with you, did you install Remote Desktop Manager on a TS environment, correct?
Of so did you follow this help topic for the installation? : https://help.remotedesktopmanager.com/installation_terminalservices.html
Best Regards,
Etienne Lord
Hi Etienne,
no it's not a TS environment, just a normal Workstation Computers.
But the users are currently logging on to their workstation via RDP as they are working from home via VPN. So there is just on user logged on to the device.
Yesterday i did further troubleshooting and i can easily replicate the issue, i can also say that it isn't related to roaming profiles as this is also happening when i use a useraccount without roaming profiles.
I will check if the problem also appears when logging on to the device directly (no via RDP).
Update:
this also happens if you logon directly (without RDP).
Hello,
Using the link I will send you in Private message, can you send a quick recording of the issue, we will investigate on that!
Best Regards,
Etienne Lord