RDM Not Flushing Active Connection Records

Hello,

Can anyone please advise if RDM has a known issue with not consistently flushing active connection records, when a user disconnects a session?

As below, see example of a user who connected on 8/04/21. They confirmed of course that they weren't still connected to the session 5 days later. It would be quite impossible actually, as the software VPN that user would've been connected to has an 8 hour timeout, even if they had carelessly left the RDM session open.

Strangest yet is that, after trying to connect to the remote server in question, I get two instances of this prompt 'This session is already opened...', both for the same user from the same date in time. Looking at the server logs with 'live session only' ticked and doing a manual refresh, the user entry from the 8th is still there. Even after close/reopen my RDM client, the results are identical.

I am unsure whether this is an isolated, freak incident affecting this one server, or if I will soon get reports of this happening all over the place (I've enabled the 'Warn if in use' prompt for 100+ servers).

Is this a known issue, and is there a preventative solution to ensure RDM accurately clears active sessions once the user actually closes them?

Note, I have manually solved this specific instance by right-clicking on the 'Opened session' row in the logs (see background of screenshot), and selecting the option 'Flag closed' on both rows. I no longer get the prompt after doing this, so I have successfully manually cleared the connection entry from RDM - But, ideally, I need RDM to do this consistently, automatically, for every server.

Any info the community can provide would be greatly appreciated.

Many thanks,

David