RDM versions 2020.3.25.0 and later freeze when idle
RDM versions 2020.3.25.0 and later all freeze on me if let idle forcing me to kill the task. 2020.3.23.0 has been fine so I currently use 2020.3.23.0. I will try to provide a list below of tabs that are open when this occurs.
(1-20) RDP sessions in their own tab group
(3) VMware Dashboard sessions in their own tab group
(8-10) Command-line sessions across 3 tab groups
(1-4) Secure Note sessions in their own tab group
(3) Chrome sessions, undocked, not visible in group tabs
(1) VMware Infrastructure VIC session, not visible in group tabs
I should mention that I have tried every version from 2020.3.25.0 through 2020.3.29.0 and experienced the same result requiring me to downgrade back down to 2020.3.23.0. FYI - I have not tried 2020.3.24.0. The freeze generally occurs overnight when I am not working but I have seen it mid-day a couple of times.
This occurrs on Windows 10 build 19041 and Server 2019 build 17763. I could probably set up a test environment if there's anything you'd like for me to try.
Thanks,
-Eric
All Comments (4)
Eric,
You mentioned, "2020.3.25.0 and later all freeze". I'm assuming that also includes v2020.3.29? If not can you give it a try. We made many freeze fixes in the .23 to .29 builds.
Also, could you please send us a mini-dump of RDM once it freezes?
1- Download Process Explorer here: https://docs.microsoft.com/en-us/sysinternals/downloads/process-explorer
2- Run RDM
3- Wait for it to freeze
4- Start Process Explorer (procexp.exe)
*If RDM is running with elevated privilege, then you will need to start procexp elevated
5- Find RemoteDesktopManager.exe in the tree
6- Right-click > Create Dump > Create Minidump
7- Once you have the file we will send a ShareFile link for the upload
Best regards,
Stéfane Lavergne
Hi Stéfane,
Yes, same issue with 2020.3.29.0. I will wait for next hang on 2020.3.29.0 and will provide mini-dump.
Thanks,
-Eric
Okay, so I am an idiot. 2020.3.29.0 has been working on 3 different machines without freezing overnight for 2 straight nights. Sorry for the waste of time and space. I could have sworn.... I do have a legitimate VMware Dashboard issue, will post separately. :-)
-Eric
Eric,
No worries that's why we are here. Please keep us informed if ever you experience freezing again.
Best regards,
Stéfane Lavergne