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Instant app crashing after updating to RDM 2021.1.14.0

Instant app crashing after updating to RDM 2021.1.14.0

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(user deleted)
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I updated RDM from 2020.1.20.0 64-bit to 2021.1.14.0. Now when I launch the app I get the splash screen and then an immediate crash box that goes away a split second later. I uninstalled and rolled back to 2020.1.20.0 and the app launches fine again. I see the error details in the Help> Application Logs as shown below. I tried renaming the %localappdata%\Devolutions folder to force a new config but the problem persists.

System.Reflection.TargetInvocationException: Exception has been thrown by the target of an invocation. ---> System.TypeInitializationException: The type initializer for 'Devolutions.RemoteDesktopManager.Managers.DataSourceTypeManager' threw an exception. ---> System.TypeLoadException: Method 'Authenticate' in type 'Devolutions.RemoteDesktopManager.Business.WaykDen.WebAuthenticationProvider' from assembly 'RemoteDesktopManager.Core, Version=2021.1.13.0, Culture=neutral, PublicKeyToken=null' does not have an implementation.
   at Devolutions.RemoteDesktopManager.Business.DataSources.Wayk.WaykWebAuthentication..ctor(WaykConnectionDataSource dataSource)
   at Devolutions.RemoteDesktopManager.Business.DataSources.WaykConnectionDataSource..ctor()
   at Devolutions.RemoteDesktopManager.Managers.DataSourceTypeManager..cctor()
   --- End of inner exception stack trace ---
   at Devolutions.RemoteDesktopManager.Managers.DataSourceTypeManager.get_DataSourceTypes()
   at Devolutions.RemoteDesktopManager.Frames.FreConnectionDataSource.cfbd2e8db321ae58063a9fb89924ad7be()
   at Devolutions.RemoteDesktopManager.Frames.FreConnectionDataSource.DoInitializeComponent()
   at Devolutions.RemoteDesktopManager.Frames.FreBase.c2003f33b05659ffe7ea3546ebd6ce300()
   at Devolutions.RemoteDesktopManager.Decorators.NavBarControlDecorator.Initialize(IMainForm mainForm)
   at Devolutions.RemoteDesktopManager.Forms.FrmMainDocumentManager.InitializeDecorators()
   at Devolutions.RemoteDesktopManager.Forms.FrmMainDocumentManager.DoInitializeComponent()
   at Devolutions.RemoteDesktopManager.Forms.FrmBaseRibbon.c2003f33b05659ffe7ea3546ebd6ce300()
   at Devolutions.RemoteDesktopManager.Forms.FrmBaseRibbon..ctor()
   --- End of inner exception stack trace ---
   at System.RuntimeTypeHandle.CreateInstance(RuntimeType type, Boolean publicOnly, Boolean noCheck, Boolean& canBeCached, RuntimeMethodHandleInternal& ctor, Boolean& bNeedSecurityCheck)
   at System.RuntimeType.CreateInstanceSlow(Boolean publicOnly, Boolean skipCheckThis, Boolean fillCache, StackCrawlMark& stackMark)
   at System.Activator.CreateInstance(Type type, Boolean nonPublic)
   at System.Activator.CreateInstance(Type type)
   at Devolutions.RemoteDesktopManager.Managers.UIManager.cd1336d51f5967743cc970d8c549f61e3()
   at Devolutions.RemoteDesktopManager.Managers.UIManager.get_FrmMain()
   at Devolutions.RemoteDesktopManager.Program.Main(String[] args)


All Comments (20)

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David Hervieux

Hello,
This is very strange. It look like a lib was not updated. Could you try to install this version?

https://cdn.devolutions.net/download/Setup.RemoteDesktopManager.2021.1.15.0.exe

Regards

David Hervieux

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I should have mentioned that I am using RDM Free. I installed the one you linked but the same crashing happens immediately. Attached is the log db.

RemoteDesktopManager64.log.db

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David Hervieux

It seem that some lib are not up to date. Could you try a repair?

Regards

David Hervieux

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I tried the repair and rebooted. The problem persists.

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James Lafleur

Hello,

Thank you for your quick reply!

Would it be possible for you to create a portable installation of the latest version of RDM Free and see if this issue still occurs? To do so, you will need to do the following:

1- Download the .zip file below:
https://remotedesktopmanager.com/home/thankyou/rdmfreebin
2- Create a new folder on your Desktop
3- Extract the content of the .zip file into the folder created at #2
4- Go in this folder once the .zip file has been extracted and run remotedesktopmanagerfree.exe
5- Enter your current serial

Best regards,

James Lafleur

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danielgrandestaff

Hi,

it crashes for me too. in the event viewer:

Application: RemoteDesktopManagerFree.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.NullReferenceException
at DevExpress.Utils.FormShadow.FormShadowHookController.InternalPreFilterMessage(Int32, System.Windows.Forms.Control, IntPtr, IntPtr, IntPtr)
at DevExpress.Utils.Win.Hook.HookManager.InternalPreFilterMessage(DevExpress.Utils.Win.Hook.HookInfo, Int32, System.Windows.Forms.Control, IntPtr, IntPtr, IntPtr)
at DevExpress.Utils.Win.Hook.HookManager.WndHook(Int32, IntPtr, IntPtr)


and then:

Faulting application name: RemoteDesktopManagerFree.exe, version: 2021.1.14.0, time stamp: 0x60515cfc
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x00007ffae821f3e4
Faulting process id: 0x4cf8
Faulting application start time: 0x01d71c1995fb448a
Faulting application path: C:\Program Files (x86)\Devolutions\Remote Desktop Manager Free\RemoteDesktopManagerFree.exe
Faulting module path: unknown
Report Id: f5bf3c2f-5935-4cff-ab0c-925474c0b84b
Faulting package full name:
Faulting package-relative application ID:


any ideas? ive tried uninstalling it and reinstalling it.

Daniel Grandestaff

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James Lafleur

Hello Daniel,

Are you by any chance using RDM on a Terminal Server?

Best regards,

James Lafleur

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danielgrandestaff

Nope. Just a laptop.

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I tried this and the same crash happens right after the splash screen. Attached is the log db.

Hello,

Thank you for your quick reply!

Would it be possible for you to create a portable installation of the latest version of RDM Free and see if this issue still occurs? To do so, you will need to do the following:

1- Download the .zip file below:
https://remotedesktopmanager.com/home/thankyou/rdmfreebin
2- Create a new folder on your Desktop
3- Extract the content of the .zip file into the folder created at #2
4- Go in this folder once the .zip file has been extracted and run remotedesktopmanagerfree.exe
5- Enter your current serial

Best regards,

RemoteDesktopManagerFree.log.db

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David Hervieux

Hello Mike,
I really don't understand why you get "RemoteDesktopManager.Core, Version=2021.1.13.0," in the log while you are using RDM 2021.1.14.

Could you verify the version number of RemoteDesktopManager.Core.dll?

I also did a a new build you could try: Maybe you could also do a complete uninstall before the installation of this one:

https://cdn.devolutions.net/download/Setup.RemoteDesktopManagerFree.2021.1.16.0.exe

Regards

David Hervieux

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I just tried this and the problem persists. Attached is the log db. Note that after the crash, the Remote Desktop Manager Free process is still running in Task Manager.


Hello Mike,
I really don't understand why you get "RemoteDesktopManager.Core, Version=2021.1.13.0," in the log while you are using RDM 2021.1.14.

Could you verify the version number of RemoteDesktopManager.Core.dll?

I also did a a new build you could try: Maybe you could also do a complete uninstall before the installation of this one:

https://cdn.devolutions.net/download/Setup.RemoteDesktopManagerFree.2021.1.16.0.exe

Regards

RemoteDesktopManagerFree.log.db

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David Hervieux

Hello Mike,
Could you give me more details about you environment? Is it Windows 10 64-bit?

Regards

David Hervieux

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Windows 10 Pro v2009 64-bit
.Net Framework 4.8
Using a local connections.db

Hello Mike,
Could you give me more details about you environment? Is it Windows 10 64-bit?

Regards
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Richard Markiewicz

Hello Mike

Could you please try the install with the .13 release, and tell us what (if any) error message you get?

Thanks and kind regards,

Richard Markievicz

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David Hervieux

You can try this version also (Richard and I are both working on a potential fix).

https://cdn.devolutions.net/download/Setup.RemoteDesktopManagerFree.2021.1.16.1.exe

Regards

David Hervieux

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I tried this .13 release and the same thing happens. The crash screen goes away too quickly to capture.

I also tried to download the 2021.1.16.1 release but getting an error that the file doesn't exist.

Hello Mike

Could you please try the install with the .13 release, and tell us what (if any) error message you get?

Thanks and kind regards,

RemoteDesktopManagerFree.log.db

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David Hervieux

Hello,
I have updated the link with a potential fix:

https://cdn.devolutions.net/download/Setup.RemoteDesktopManagerFree.2021.1.16.1.exe

David Hervieux

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The link doesn't work. Getting this error:

This XML file does not appear to have any style information associated with it. The document tree is shown below.
<Error>
<Code>BlobNotFound</Code>
<Message>The specified blob does not exist. RequestId:37a7cb2d-d01e-0024-3bf0-1c697e000000 Time:2021-03-19T18:51:23.2231509Z</Message>
</Error>


Hello,
I have updated the link with a potential fix:

https://cdn.devolutions.net/download/Setup.RemoteDesktopManagerFree.2021.1.16.1.exe
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Ok the link worked when I opened it in an InPrivate window. Installed 2021.1.16.1 and happy to say it launches and appears to be working as expected. Thanks!

The link doesn't work. Getting this error:

This XML file does not appear to have any style information associated with it. The document tree is shown below.
<Error>
<Code>BlobNotFound</Code>
<Message>The specified blob does not exist. RequestId:37a7cb2d-d01e-0024-3bf0-1c697e000000 Time:2021-03-19T18:51:23.2231509Z</Message>
</Error>


Hello,
I have updated the link with a potential fix:

https://cdn.devolutions.net/download/Setup.RemoteDesktopManagerFree.2021.1.16.1.exe
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danielgrandestaff

This fixed it for me. Thank you!