S3: Please check the provided AWS Credentials
Hi,
Busy working with a trial of Enterprise and I am trying to connect to S3 using IAM Access key credentials stored in Secret Server.
When I pass the credentials from the Secret Server IAM secret I get the below error message.
What am I missing?
The secret is stored in Secret Server using the "Amazon IAM Key" template.
If I manually enter the credentials, it works as expected.
3.png
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All Comments (30)
This is the log from the S3 connection, so it would appear that RDM is possibly passing on the incorrect information:
Amazon.S3.AmazonS3Exception: The AWS Access Key Id you provided does not exist in our records. ---> Amazon.Runtime.Internal.HttpErrorResponseException: The remote server returned an error: (403) Forbidden. ---> System.Net.WebException: The remote server returned an error: (403) Forbidden. at System.Net.HttpWebRequest.GetResponse() at Amazon.Runtime.Internal.HttpRequest.GetResponse() --- End of inner exception stack trace --- at Amazon.Runtime.Internal.HttpRequest.GetResponse() at Amazon.Runtime.Internal.HttpHandler`1.InvokeSync(IExecutionContext executionContext) at Amazon.Runtime.Internal.RedirectHandler.InvokeSync(IExecutionContext executionContext) at Amazon.Runtime.Internal.Unmarshaller.InvokeSync(IExecutionContext executionContext) at Amazon.S3.Internal.AmazonS3ResponseHandler.InvokeSync(IExecutionContext executionContext) at Amazon.Runtime.Internal.ErrorHandler.InvokeSync(IExecutionContext executionContext) --- End of inner exception stack trace --- at Amazon.Runtime.Internal.HttpErrorResponseExceptionHandler.HandleException(IExecutionContext executionContext, HttpErrorResponseException exception) at Amazon.Runtime.Internal.ErrorHandler.ProcessException(IExecutionContext executionContext, Exception exception) at Amazon.Runtime.Internal.ErrorHandler.InvokeSync(IExecutionContext executionContext) at Amazon.Runtime.Internal.CallbackHandler.InvokeSync(IExecutionContext executionContext) at Amazon.Runtime.Internal.EndpointDiscoveryHandler.InvokeSync(IExecutionContext executionContext) at Amazon.Runtime.Internal.RetryHandler.InvokeSync(IExecutionContext executionContext) at Amazon.Runtime.Internal.CallbackHandler.InvokeSync(IExecutionContext executionContext) at Amazon.Runtime.Internal.CallbackHandler.InvokeSync(IExecutionContext executionContext) at Amazon.S3.Internal.AmazonS3ExceptionHandler.InvokeSync(IExecutionContext executionContext) at Amazon.Runtime.Internal.ErrorCallbackHandler.InvokeSync(IExecutionContext executionContext) at Amazon.Runtime.Internal.MetricsHandler.InvokeSync(IExecutionContext executionContext) at Amazon.Runtime.Internal.RuntimePipeline.InvokeSync(IExecutionContext executionContext) at Amazon.Runtime.AmazonServiceClient.Invoke[TResponse](AmazonWebServiceRequest request, InvokeOptionsBase options) at Devolutions.RemoteDesktopManager.Frames.Embedded.FreEmbeddedS3.c3549d78018a93b2027dfe122072806fe()
Hello,
Thanks for reaching out to Support!
If you right click -> View Password on the Secret Server Entry, are the credentials fetched and resolved properly?
Thanks for keeping us posted.
Best regards,
Alex Belisle
Morning Alex,
Yes I can view the credential, but unfortunately it looks like RDM is pulling the wrong fields in the Secret Server secret:
The TSSC template has four fields:
Is there a way to somehow remap while fields are extracted from the secret?
4.png
Hello!
Good, we're getting somewhere!
Yes it's possible to map the fields as desired, right click your Secret Server entry -> Property -> Advanced...
I hope this helps!
Best regards,
Alex Belisle
2021-03-09_16-26-34.png
Hi Alex,
That's promising. However, I'm being a little dim and can't work out what needs to go into the "User Name" field to populate the field with the information in the Secret Server template.
If I add "Access Key" or "access-key", it still return the Secret Server "Username" field
Hello,
Thanks for your response.
That's quite a bummer, after a quick chat with a colleague, he confirmed that there might be an issue with the Username (we have to double check, but it looks like it's hard-coded this way...)
Of course it's not an intended behavior.
Furthermore, we're at a crossroad regarding the integration with Secret Server and it will be changed quite much sometime this year.
All of that said, A ticket has been opened for the engineering team to fix the behavior you're experiencing, I'm afraid I cannot do much for now, sorry for the inconvenience.
Best regards,
Alex Belisle
Morning Alex,
I have managed to get it to work. I queried the API and got the exact name that was returned, it happened to be "AccessKey". I can now pass the correct credentials to S3.
With regards to the future plans for Secret Server, does that mean you'll be integrating better with Secret Server or support will be removed?
Alex,
Just to add to this, I can connect to S3 without any issues, but when drilling down into an S3 bucket I get the following error:
This seems to happen when I browse down 2 or 3 folders.
Hello,
I am glad that the Username field could be parsed properly, thanks for the feedback!
For the error, could you take a look in the Application Logs and paste the error here? (technically there is no sensitive data, but double check)
Also, we'd like to see what's causing the error from the Profiler.
Please get to the profiler, set the level to 1 in the Debug tab, reproduce the error and please sent the trace.
Thanks for your cooperation!
Best regards,
Alex Belisle
Hi Alex,
Please see attached.
RemoteDesktopManager6412-03-2021.log
message.txt
Hi Alex,
This is the message I get in the "Debug" tab in "Performance Profiling":
An Error, number PermanentRedirect, occurred when listing objects with the message 'The bucket you are attempting to access must be addressed using the specified endpoint. Please send all future requests to this endpoint.
Hello,
Thanks a lot for the details, I'll try to reproduce the issue, and I'll get back to you soon.
Let keep in touch!
Best regards,
Alex Belisle
Hello,
Quick update, for now I still cannot reproduce this issue, I can drill down as "deep" as I want (as I have access to)...
I'll talk with the QA department to try to reproduce the issue, sorry I cannot be of more help at the moment.
Best regards,
Alex Belisle
Hello,
I have not been able to reproduce the last issue, but after some research, I think it be caused by using the default region endpoint.
I can see in one of your screenshot that the bucket's region is southeast-2. Could you try setting the region endpoint to Asia Pacific (Sydney)?
Let me know if this helps.
Best regards,
Jean-Philippe Charest
Morning Jean-Philippe,
After further testing, it appears to be the buckets in "ap-southeast-2" which are affected, these unfortunately are about 90% of our buckets.
I can confirm that I can browse buckets in other regions, such as "eu-central-1" and "us-west-2" without any issue.
When changing the region from "default" to "Asia Pacific (Sydney)", it makes no difference.
21 - Connection States: Refresh : 0 ms An Error, number PermanentRedirect, occurred when listing objects with the message 'The bucket you are attempting to access must be addressed using the specified endpoint. Please send all future requests to this endpoint. An Error, number PermanentRedirect, occurred when listing objects with the message 'The bucket you are attempting to access must be addressed using the specified endpoint. Please send all future requests to this endpoint. 22 - Connection States: Refresh : 0 ms
I've also reduced the scope to a single "ap-southeast-2" bucket and the result is the same.
I also sometimes get this message popping up and only a few buckets display (Looks like the list stops when it hits a bucket in the "eu-central-1" region)
Amazon.S3.AmazonS3Exception: The authorization header is malformed; the region 'eu-central-1' is wrong; expecting 'ap-southeast-2' ---> Amazon.Runtime.Internal.HttpErrorResponseException: The remote server returned an error: (400) Bad Request. ---> System.Net.WebException: The remote server returned an error: (400) Bad Request. at System.Net.HttpWebRequest.GetResponse() at Amazon.Runtime.Internal.HttpRequest.GetResponse() --- End of inner exception stack trace --- at Amazon.Runtime.Internal.HttpRequest.GetResponse() at Amazon.Runtime.Internal.HttpHandler`1.InvokeSync(IExecutionContext executionContext) at Amazon.Runtime.Internal.RedirectHandler.InvokeSync(IExecutionContext executionContext) at Amazon.Runtime.Internal.Unmarshaller.InvokeSync(IExecutionContext executionContext) at Amazon.S3.Internal.AmazonS3ResponseHandler.InvokeSync(IExecutionContext executionContext) at Amazon.Runtime.Internal.ErrorHandler.InvokeSync(IExecutionContext executionContext) --- End of inner exception stack trace --- at Amazon.Runtime.Internal.HttpErrorResponseExceptionHandler.HandleException(IExecutionContext executionContext, HttpErrorResponseException exception) at Amazon.Runtime.Internal.ErrorHandler.ProcessException(IExecutionContext executionContext, Exception exception) at Amazon.Runtime.Internal.ErrorHandler.InvokeSync(IExecutionContext executionContext) at Amazon.Runtime.Internal.CallbackHandler.InvokeSync(IExecutionContext executionContext) at Amazon.Runtime.Internal.EndpointDiscoveryHandler.InvokeSync(IExecutionContext executionContext) at Amazon.Runtime.Internal.RetryHandler.InvokeSync(IExecutionContext executionContext) at Amazon.Runtime.Internal.CallbackHandler.InvokeSync(IExecutionContext executionContext) at Amazon.Runtime.Internal.CallbackHandler.InvokeSync(IExecutionContext executionContext) at Amazon.S3.Internal.AmazonS3ExceptionHandler.InvokeSync(IExecutionContext executionContext) at Amazon.Runtime.Internal.ErrorCallbackHandler.InvokeSync(IExecutionContext executionContext) at Amazon.Runtime.Internal.MetricsHandler.InvokeSync(IExecutionContext executionContext) at Amazon.Runtime.Internal.RuntimePipeline.InvokeSync(IExecutionContext executionContext) at Amazon.Runtime.AmazonServiceClient.Invoke[TResponse](AmazonWebServiceRequest request, InvokeOptionsBase options) at Devolutions.RemoteDesktopManager.Frames.Embedded.FreEmbeddedS3.c3549d78018a93b2027dfe122072806fe()
Hello,
I will update the Amazon lib that we use. You will be able to try it in the next version. You can also try the beta version if you want.
https://forum.devolutions.net/topics/33177/remote-desktop-manager-20201-beta
Regards
David Hervieux
Hi David,
I'll give it a try, the link appears to be to a Beta from 2020, is that correct?
If this does work, do you have an estimated release date as I can't ask all our users to run the Beta?
Hello,
Sorry about that. I pasted the wrong beta link:
https://forum.devolutions.net/topics/35215/remote-desktop-manager-20211-beta
We were supposed to release it this week but we polishing the other platforms. We hope (finger crossed) to release it next week,
Regards
David Hervieux
David,
That appears to be worse, I can't even login to Thycotic Secret Server, as soon as I login, it crashes:
NullReferenceException - Object reference not set to an instance of an object. at Devolutions.RemoteDesktopManager.Forms.FrmSelectSecretServerEntry.c90ccde7c2c9064b2c379708ac3d20618() at Devolutions.RemoteDesktopManager.Controls.EnhancedTreeList.OnAfterSelect(FocusedNodeChangedEventArgs e) at DevExpress.XtraTreeList.TreeList.InternalSetFocusedRowIndex(Int32 newFocusedRowIndex) at DevExpress.XtraTreeList.TreeList.SetFocusedNode(TreeListNode node) at DevExpress.XtraTreeList.TreeList.set_FocusedNode(TreeListNode value) at Devolutions.RemoteDesktopManager.Forms.FrmSelectSecretServerEntry.c45177a2e5fde1ac076b52c5c966ed136() at Devolutions.RemoteDesktopManager.Forms.FrmSelectSecretServerEntry.c198a915a5e9f90207f891591f6b524d8() at System.Windows.Forms.Form.OnShown(EventArgs e) at DevExpress.XtraEditors.XtraForm.OnShown(EventArgs e) at Devolutions.RemoteDesktopManager.Forms.FrmBase.OnShown(EventArgs e) at Devolutions.RemoteDesktopManager.Forms.FrmSelectTreeListEntry.OnShown(EventArgs e) at System.Windows.Forms.Control.InvokeMarshaledCallbackHelper(Object obj) at System.Threading.ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx) at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx) at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state) at System.Windows.Forms.Control.InvokeMarshaledCallback(ThreadMethodEntry tme) at System.Windows.Forms.Control.InvokeMarshaledCallbacks()
And then I'm left with a ghosted screen
I have received your error report and fowarded it to our team.
Regards
David Hervieux
Thanks, I have to revert back to the current released Enterprise version as the Beta is unusable.
Hello Steven,
I was able to reproduce your issue and made a fix that will be available in our next beta version (2021.1.15.0).
Regards,
Hubert Mireault
The new version is now available if you want to gave it a try.
Regards
David Hervieux
Morning,
I can now successfully connect to Thycotic Secret Server, so that's been fixed.
However, the S3 issue hasn't been resolved. I'm still unable to browse buckets in the Sydney region, but can browse buckets in the other regions I've tested.
I keep getting errors as below:
Main thread (UI)
----------------------------------------
09:27:36.697357 Silent: Amazon.S3.AmazonS3Exception: The authorization header is malformed; the region 'eu-central-1' is wrong; expecting 'ap-southeast-2' ---> Amazon.Runtime.Internal.HttpErrorResponseException: The remote server returned an error: (400) Bad Request. ---> System.Net.WebException: The remote server returned an error: (400) Bad Request.
at System.Net.HttpWebRequest.GetResponse()
at Amazon.Runtime.Internal.HttpRequest.GetResponse()
--- End of inner exception stack trace ---
at Amazon.Runtime.Internal.HttpRequest.GetResponse()
at Amazon.Runtime.Internal.HttpHandler`1.InvokeSync(IExecutionContext executionContext)
at Amazon.Runtime.Internal.RedirectHandler.InvokeSync(IExecutionContext executionContext)
at Amazon.Runtime.Internal.Unmarshaller.InvokeSync(IExecutionContext executionContext)
at Amazon.S3.Internal.AmazonS3ResponseHandler.InvokeSync(IExecutionContext executionContext)
at Amazon.Runtime.Internal.ErrorHandler.InvokeSync(IExecutionContext executionContext)
--- End of inner exception stack trace ---
at Amazon.Runtime.Internal.HttpErrorResponseExceptionHandler.HandleExceptionStream(IRequestContext requestContext, IWebResponseData httpErrorResponse, HttpErrorResponseException exception, Stream responseStream)
at Amazon.Runtime.Internal.HttpErrorResponseExceptionHandler.HandleException(IExecutionContext executionContext, HttpErrorResponseException exception)
at Amazon.Runtime.Internal.ErrorHandler.ProcessException(IExecutionContext executionContext, Exception exception)
at Amazon.Runtime.Internal.ErrorHandler.InvokeSync(IExecutionContext executionContext)
at Amazon.Runtime.Internal.CallbackHandler.InvokeSync(IExecutionContext executionContext)
at Amazon.Runtime.Internal.EndpointDiscoveryHandler.InvokeSync(IExecutionContext executionContext)
at Amazon.Runtime.Internal.RetryHandler.InvokeSync(IExecutionContext executionContext)
at Amazon.Runtime.Internal.CallbackHandler.InvokeSync(IExecutionContext executionContext)
at Amazon.Runtime.Internal.CallbackHandler.InvokeSync(IExecutionContext executionContext)
at Amazon.S3.Internal.AmazonS3ExceptionHandler.InvokeSync(IExecutionContext executionContext)
at Amazon.Runtime.Internal.ErrorCallbackHandler.InvokeSync(IExecutionContext executionContext)
at Amazon.Runtime.Internal.MetricsHandler.InvokeSync(IExecutionContext executionContext)
at Amazon.Runtime.Internal.RuntimePipeline.InvokeSync(IExecutionContext executionContext)
at Amazon.Runtime.AmazonServiceClient.Invoke[TResponse](AmazonWebServiceRequest request, InvokeOptionsBase options)
at Devolutions.RemoteDesktopManager.Frames.Embedded.FreEmbeddedS3.c80d2774c059edec6e17e45dfd9e0ae48()
09:27:53.866002 FrmConnection.LoadConnectionInControls...
09:27:53.870989 FrmConnection.LoadGroups : 0 ms
09:27:53.873984 FrmConnection.freConnectionMorePanel : 0 ms
09:27:53.941802 FrmConnection.freConnectionVPNPanel : 64 ms
09:27:53.950780 FrmConnection.freConnectionAdvancedPanel : 0 ms
09:27:53.953771 FrmConnection.freConnectionUserInterfacePanel : 0 ms
09:27:53.957758 FrmConnection.freConnectionDocumentationPanel : 0 ms
09:27:53.959753 FrmConnection.freConnectionSecurityGeneralPanel : 0 ms
09:27:53.962745 FrmConnection.FreConnectionRecordingPanel : 0 ms
09:27:53.980696 FrmConnection.CreateConnectionSettingsFrame : 15 ms
09:27:53.984687 FrmConnection.LoadCredentialSessions : 0 ms
09:27:53.986680 FrmConnection.LoadPersonalCredentialSessions...
09:27:53.990670 PrivateConnectionManager.Refresh : 0 ms
09:27:53.993662 FrmConnection.LoadPersonalCredentialSessions : 5 ms
09:27:53.996680 FrmConnection.LoadCredentialsToControls : 0 ms
09:27:53.999647 FrmConnection.LoadHostSessions : 0 ms
09:27:54.002638 FrmConnection.LoadHostToControls : 0 ms
09:27:54.111350 FrmConnection.Panels.LoadConnectionInControls...
09:27:54.115340 LoadConnectionList : 0 ms
09:27:54.148252 FrmConnection.Panels.LoadConnectionInControls : 142 ms
09:27:54.152242 FrmConnection.LoadConnectionInControls : 365 ms
09:27:54.175180 --> INSERT INTO ConnectionLog (
[ID]
,[Username]
,[MachineName]
,[Message]
,[MessageType]
,[ConnectionName]
,[ConnectionTypeName]
,[ConnectionID]
,[ConnectionUserName]
,[StartDateTime]
,[EndDateTime]
,[StartDateTimeUTC]
,[EndDateTimeUTC]
,[GroupName]
,[Comment]
,[LoggedUserName]
,[Prompt]
,[TicketNumber]
,[SecurityGroup]
,[Cost]
,[Data]
,[UserInfoID]
,[SupportClose]
,[CloseMode]
,[OpenMode]
,[HostName]
,[Application]
,[Version]
,[IsEmbedded]
)
VALUES (?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?) : 11 ms
09:30:39.254797 --> INSERT INTO ConnectionLog (
[ID]
,[Username]
,[MachineName]
,[Message]
,[MessageType]
,[ConnectionName]
,[ConnectionTypeName]
,[ConnectionID]
,[ConnectionUserName]
,[StartDateTime]
,[EndDateTime]
,[StartDateTimeUTC]
,[EndDateTimeUTC]
,[GroupName]
,[Comment]
,[LoggedUserName]
,[Prompt]
,[TicketNumber]
,[SecurityGroup]
,[Cost]
,[Data]
,[UserInfoID]
,[SupportClose]
,[CloseMode]
,[OpenMode]
,[HostName]
,[Application]
,[Version]
,[IsEmbedded]
)
VALUES (?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?) : 12 ms
09:30:39.481732 Database.SaveConnection...
09:30:39.486719 --> select count(*) from Connections where id=? : 0 ms
09:30:39.494698 --> update Connections set Data = ?, SecurityGroup = ?, Name = ? , ConnectionType = ?, ConnectionSubType = ?, GroupName = ?, MetaData = ?, ModifiedDate = ?, ModifiedUsername = ?, ModifiedLoggedUserName = ?, UnsafePassword = ? where ID = ?; : 2 ms
09:30:39.506328 Database.SaveConnection : 25 ms
09:30:39.525226 --> INSERT INTO ConnectionLog (
[ID]
,[Username]
,[MachineName]
,[Message]
,[MessageType]
,[ConnectionName]
,[ConnectionTypeName]
,[ConnectionID]
,[ConnectionUserName]
,[StartDateTime]
,[EndDateTime]
,[StartDateTimeUTC]
,[EndDateTimeUTC]
,[GroupName]
,[Comment]
,[LoggedUserName]
,[Prompt]
,[TicketNumber]
,[SecurityGroup]
,[Cost]
,[Data]
,[UserInfoID]
,[SupportClose]
,[CloseMode]
,[OpenMode]
,[HostName]
,[Application]
,[Version]
,[IsEmbedded]
)
VALUES (?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?) : 10 ms
09:30:39.536223 LoadConnections [UI - SQLite : Local Data Source] - 64-bit...
09:30:39.541232 Engine.Clear - ClearInternalList - ClearTemplates - ClearRoot : 0 ms
09:30:39.545173 reload: False hasSecurityChanged: True hasChanged: True
09:30:39.549201 HasOfflineChanges : 0 ms
09:30:39.553153 Engine.Clear - ClearInternalList - ClearTemplates - ClearRoot : 0 ms
09:30:39.553153 Offline Mode : Disabled
09:30:39.553153 Caching Type : IntelligentCaching
09:30:39.558181 LoadConnectionsFromDataSource...
09:30:39.562164 LoadDataSourceSettingsFromDataSource...
09:30:39.569148 GetDataSourceSettings : 2 ms
09:30:39.577090 LoadDataSourceSettingsFromDataSource : 10 ms
09:30:39.586067 --> SELECT 1 FROM sqlite_master limit 1; : 2 ms
09:30:39.595043 GetConnections...
09:30:39.601026 Database.GetConnections...
09:30:39.611000 --> [SQL]...
09:30:39.626955 Reading connections from database : 11 ms
09:30:39.630945 --> select c.ID, c.Data, c.SecurityGroup , c.AttachmentCount, c.AttachmentPrivateCount from Connections c; : 25 ms
09:30:39.635930 DecryptData : 0 ms - Count : 397
09:30:39.725693 DeserializeData : 85 ms - Count : 397
09:30:39.725693 Fetched 397 sessions
09:30:39.731676 Database.GetConnections : 131 ms
09:30:39.736689 GetConnections : 141 ms
09:30:39.741674 DoSetConnections...
09:30:39.746672 Engine.Clear - ClearInternalList - ClearTemplates - ClearRoot : 0 ms
09:30:39.753616 DoSetConnections : 12 ms
09:30:39.758603 LoadConnectionsFromDataSource : 200 ms
09:30:39.761595 Engine.Clear : 0 ms
09:30:39.771569 LoadConnections [UI - SQLite : Local Data Source] - 64-bit : 233 ms
09:30:39.781578 MigrateDataSource: version 1.7 : 4 ms
09:30:39.785616 Connection States: Refresh : 0 ms
09:30:39.793595 TreeView.LoadConnectionList...
09:30:39.797535 GetGroupInfos : 0 ms
09:30:39.802487 BeginUpdate...
09:30:39.805411 *** WARNING [Load Connections Detailed] Enabled ***
09:30:42.749176 LoadConnectionInTreeNode : 2930 ms
09:30:42.761145 PreCreateGroups : 0 ms - Count : 1
09:30:42.771156 BeginUpdate : 2962 ms
09:30:42.781123 TreeView.LoadConnectionList : 2985 ms
09:30:42.902105 --> UPDATE ConnectionLog SET
[EndDateTime] = ?,
[EndDateTimeUTC] = ?,
[ManualEndDateTime] = ?,
[ManualClosedBy] = ?,
[CloseMode] = ?,
[ClosePrompt] = ?,
[ActiveTime] = ?
WHERE [ID] = ? : 19 ms
09:30:43.114697 SelectionChanged : 32 ms
09:30:44.543467 --> INSERT INTO ConnectionLog (
[ID]
,[Username]
,[MachineName]
,[Message]
,[MessageType]
,[ConnectionName]
,[ConnectionTypeName]
,[ConnectionID]
,[ConnectionUserName]
,[StartDateTime]
,[EndDateTime]
,[StartDateTimeUTC]
,[EndDateTimeUTC]
,[GroupName]
,[Comment]
,[LoggedUserName]
,[Prompt]
,[TicketNumber]
,[SecurityGroup]
,[Cost]
,[Data]
,[UserInfoID]
,[SupportClose]
,[CloseMode]
,[OpenMode]
,[HostName]
,[Application]
,[Version]
,[IsEmbedded]
)
VALUES (?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?) : 11 ms
09:30:48.845251 --> INSERT INTO ConnectionLog (
[ID]
,[Username]
,[MachineName]
,[Message]
,[MessageType]
,[ConnectionName]
,[ConnectionTypeName]
,[ConnectionID]
,[ConnectionUserName]
,[StartDateTime]
,[EndDateTime]
,[StartDateTimeUTC]
,[EndDateTimeUTC]
,[GroupName]
,[Comment]
,[LoggedUserName]
,[Prompt]
,[TicketNumber]
,[SecurityGroup]
,[Cost]
,[Data]
,[UserInfoID]
,[SupportClose]
,[CloseMode]
,[OpenMode]
,[HostName]
,[Application]
,[Version]
,[IsEmbedded]
)
VALUES (?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?) : 11 ms
Thread : 18
----------------------------------------
18 - 09:27:58.165488 Connection States: Refresh : 0 ms
Thread : 22
----------------------------------------
22 - 09:28:58.274396 Connection States: Refresh : 0 ms
22 - 09:31:04.342706 Connection States: Refresh : 0 ms
Thread : 43
----------------------------------------
43 - 09:26:58.165760 Connection States: Refresh : 0 ms
43 - 09:29:58.290782 Connection States: Refresh : 0 ms
Thread : 48
----------------------------------------
48 - 09:32:05.402840 Connection States: Refresh : 0 ms
and
22 - Connection States: Refresh : 0 ms An Error, number PermanentRedirect, occurred when listing objects with the message 'The bucket you are attempting to access must be addressed using the specified endpoint. Please send all future requests to this endpoint.
I've set the S3 Browser connection to "Default" and "Asia Pacific (Sydney) and have targeted a single bucket, but it makes no difference.
I've been testing with other products, such as CyberDuck, and I can browse all S3 buckets and extract/download data as you would expect:
RDM seems to build the directory structure correctly and you can browse into directories, until you click into a directory that contains files, it then throw the above errors.
Hello,
Thanks for your patience, I have sort of good news!
We could reproduce the error message, not exactly the way you're describing, but the error message is exactly the same.
I opened a ticket for the engineering (RDMW-7342 - Internal Use only)
Thanks again for your valuable cooperation.
Best regards,
Alex Belisle
Hi Alex,
Thanks for the update, will this be released into the BETA version?
Hello,
For now I cannot say accurately when this will be available, or either will be BETA or not...
Have a great one!
Alex Belisle
Hello,
We've completed a potential fix for the malformed header issue. The fix should be available starting from the version 2021.1.27.1 of RDM.
Regards,
Michaël Beaudin
Good morning,
Unfortunately it doesn't seem to be fixed, I've upgraded to 2021.1.29.0 64-bit and I'm still having the same issue when browsing S3 buckets in the AP-Southeast-2 regions.
All other regions that I've tested seem to be working OK
Hello,
Before investigating further, would it be possible to test again using the provider "Default" instead of the "Asia Pacific (Sydney)" which has been mentioned earlier in this post?
If you reproduce the issue on both provider types, would it be possible to send us the logs you are getting in the Application Logs for both cases so I can see if we are still working with the same error we used to have? (please include the full error logs like you did in the past so I can see all the methods being used).
Regards,
Michaël Beaudin