RDM freezing

Hi.

I would like to know which embbeded entries are you mostly using during your daily routine?

Web browser? if so which type of browser?
RDP?
SSH?

Regards,

oops

Hello,

To gather more information about this issue, we would like you to follow this procedure which makes use of a tool offered by Microsoft's Technet, namely the Sysinternals suite. The tool that we need is procdump. It will monitor the application and create a dump file automatically in case it encounter a crash )-e) or hang (-h) for more than 5 seconds.

This suite can be downloaded using the following link: https://download.sysinternals.com/files/SysinternalsSuite.zip

Once it is installed, please do the following:

1-Create a batch file containing a command such as:
{TOOLS_PATH\procdump.exe -e -h -ma -g -x {DUMP_PATH} "{INSTALL_PATH}\RemoteDesktopManager.exe"
If the application becomes unresponsive, the tool will handle everything.

2-Send the dump file to us using the following secure link: https://api.devolutions.net/redirection/c50a4798-7fd9-44e5-a2a1-79a753a35c36

Also, I would like to know the following:

1- Have you configured an application password on your RDM instance?
2- When you return to your workstation, do you restore RDM from the tray icon?

Best regards,

Hello,

Our Engineering Department just informed me that they have made a fix in RDM 2020.3.27.0 that should at the very least reduce the number of freezes in RDM. For this reason, would it be possible for you to try this version and see if you are seeing any improvements?

RDM 2020.3.27.0 can be downloaded here:
https://remotedesktopmanager.com/home/thankyou/rdmmsi

If you are using the Free edition of RDM, please use this link instead:
https://remotedesktopmanager.com/home/thankyou/rdmfreemsi

Best regards,

Hello,
I tried to generate a dump, but the application generates the following.

Hello,

RDM 2020.3.28.0 has been released yesterday and this version contain enhancements regarding the freeze issue.
Could you give it a try?

You can download this version here
https://remotedesktopmanager.com/home/download

Best regards,