RDM rapidly flashing a connection error before crashing without giving an error for crash

Hello,

I remember seeing this type of issue a few months ago, but I cannot remember when exactly.

What version of RDM are you running?
What type of datasource are you using?

Best regards,

Hi,

We are using the most recent version of Enterprise, 2020.3.23.0

And we are using a SQL datasource

Hello,

I was expecting an older version than the latest one.

Could you try the following steps:

• Close RDM
• Navigate to %localappdata%\Devolutions
• Move the RemoteDesktopManager folder on your desktop
• Restart RDM

This will create you a new configuration folder for RDM.

Let me know if the issue still occurs.

Best regards,

Going to test this tomorrow then I will get back to you, thanks Jeff.

Jeff,

Fix hasn't worked on this occasion, any other suggestions?

Thanks
Evan

Hello,

If you connect yourself on his computer and start RDM, do you encounter the same issue?
I may suspect something with his Windows profile, but not 100% sure.

Best regards,

Hey Jeff,

I could attempt resetting the Windows profile, but two users are now experiencing the same issue, making it fairly unlikely its to do with Windows profile.

Thanks
Evan

Just to complicate things, this has also started happening for one of the users.

Any assistance would be much appreciated!

Hello,

The red x issue inside the UI is something that we have fixed longtime ago. Strange that this occurs on your workstation.
Close RDM and navigate to %localappdata%\Devolutions\RemoteDesktopManager and delete all the *.lyt files inside this folder.

Are you running RDM locally on your workstations or on a Terminal Server?

Best regards,

Hi, @evamwellard,

We have reproduced you're issue identically and are working on fixing it at the moment. In the meantime, I know It's hirritating but you will have to restart RDM once in a while until that fix goes in the next update. It is caused by the GDI object reaching 10000 with RDM. You can monitor this value in the "Details tab" of your windows task manager. You would have to add this column manually.

Sorry for this inconvenience, we'll update you when the fixed version will be available.

Best regards,

Hi Alexandre,

This is great news, any timeframe when this update will be deployed?

Thanks
Evan

Hello,

Unfortunately, we don't have an ETA for now, since we are still looking into a solution.

Best regards,

No worries Jeff, thanks in advance.

Hello,

RDM 2020.3.26.0 has been released and this version should contain a fix regarding your issue.
Could you give it a try?

You can download this version here
https://remotedesktopmanager.com/home/download

Best regards,