Remote Desktop Manager Free - unable to login

Hello Devid,

Thank you for contacting us on that matter

Would it be possible for you to go in RDM, under File -> Options -> Types -> Web, and make sure that the "IE mode" is set to "Internet Explorer 11"? If it is not the case, please set it to this mode and press on "Apply':


Once this is done, restart RDM and see if this issue still occurs.

Best regards,

HI,
Yes it is.

Having the same issue after reinstalling Remote Desktop Mgr Free this morning. Tried a few combinations of settings under Options/Types/Web. Still getting the js error.

Thanks,

Hello everyone,

According to the information we have gathered on that matter so far, this issue seems to be caused by the "Compatibility View" options of Internet Explorer.

For this reason, could you please make sure that the option “Display intranet sites in Compatibility View” is unchecked in Internet Explorer?
This option can be found under the Cogwheel → Compatibility View Settings:


Best regards,

Still getting the error after updating that setting in IE.

Hello Jason,

Thank you for your swift reply!

Still in IE, could you please go under the Cogwheel → Internet Options → Security → Custom Level and make sure that the “Active scripting” is set to “Enable” for the “Internet” zone?


Best regards,

Hello again,

If this last step does not work for you, I recommend using the following workaround until our Engineering Department is able to find the cause of this error.
Please note that this is not a final solution, only something that we can use until the cause of this issue is found.

1- Go here https://account.devolutions.com/security/app-passwords and use the "+" sign to create an application password.
2- Go under File ->Devolutions Account -> Use Application Password
3- Enter the email address of your Devolutions Account along with the "Application Password" you have configured at step #1.

Best regards,

Our Internet Options/Security settings are locked down by GP.

The app password workaround did get me logged in.

Thanks.

The workarround worked also for me
Thanks

+1 with the same exact JavaScript error.

Only workaround that helped is the last one, with creating "Application Password" and using it for login.

Also IE settings are managed by corporate GPs, not possible to change.

Hello,

In the past, you have encountered an issue with the authentication on our cloud portal via RDM because of errors with our Internet Explorer implementation. This is now resolved in RDM 2021.x, since the authentication method is now completely changed. You can download the proper version (free or enterprise) here https://remotedesktopmanager.com/home/download . Please note that if you are running an advanced datasource, a database upgrade is required - https://help.remotedesktopmanager.com/database_upgrade.html

If you we're using the Online backup with Devolutions and that you had switch to a local backup as a workaround, you can reactivate the Online backup by going in File – Data sources – Edit – Backup tab and select Online backup.

Best regards,