Copy/Paste not working

OK, this makes Wayk for now completely unusable:
If I connect to another machine via Wayk, Copy/Paste stops working COMPLETELY, even on a local machine. Neither keyboard shortcut, nor with the mouse.

Hello,

Copying from the remote machine, to the remote or to the host, works correctly. I can, however, replicate the issue that copying from the host to the remote machine or even locally (host), breaks the copy/paste. Closing the session restores the functionality.

I will verify with the engineering team and get back to you.

Best regards,

Copying from the remote machine, to the remote or to the host, works correctly. I can, however, replicate the issue that copying from the host to the remote machine or even locally (host), breaks the copy/paste. Closing the session restores the functionality.

I'd like to correct. If the Wayk session is open:

• copy from local to remote or remote to local - NO
• copy from remote to remote inside the session - YES
• copy from remote to another remote session - NO
• copy from local to local - YES (however, I had it break too after a while)

And yes, if the session is ended, all functionality is restored.

Hello,

Thank you, I added the information to our internal ticket. Once we more details, or a fix in place, we will add the information to this thread.

Best regards,

Hello

Thanks for you patience with this. I believe I understand at least part of the problem; but I'd like to ask some further information about your environment and learn if we are dealing with more than one issue.

Just to confirm - you've seen this behaviour with embedded Wayk sessions inside RDM? Have you used the standalone Wayk Client at all, and if so, have you seen the same problems?

Do you typically have multiple remote sessions open (Wayk, RDP, etc) simultaneously in RDM?

What's your OS - I'll guess Windows 10? Could you let me know the exact version (e.g. in Settings > System > About > Windows specifications, I see my version is "20H2")?

In Settings > System > Clipboard, do you have one or both of "Clipboard history" and "Sync across devices" enabled?

Normally, we see clipboard breakage like this when other applications are watching the clipboard and trying to immediately read anything placed into it. That could be a clipboard manager or clipboard history tool; or more typically for our users, another remote connection tool (e.g. RDP) or virtual machine. This situation is aggravated on modern Windows 10 builds which have native clipboard history and sharing.

The standalone Wayk Client has some mitigations for this, not all of which are in RDM. We're working on integrating those fixes into RDM which should improve things. I would like to know if that is the cause of your issues, and any answers for my earlier questions will be very helpful.

Thanks and kind regards,

Just to confirm - you've seen this behaviour with embedded Wayk sessions inside RDM?

Correct.

Have you used the standalone Wayk Client at all

No, not using it. I am really only interested into embedded sessions.

Do you typically have multiple remote sessions open (Wayk, RDP, etc) simultaneously in RDM?

Of course. But that does not matter: I tried clean starting RDM + Wayk session, same problem.

What's your OS - I'll guess Windows 10? Could you let me know the exact version (e.g. in Settings > System > About > Windows specifications, I see my version is "20H2")?

Windows 10 20H2.

In Settings > System > Clipboard, do you have one or both of "Clipboard history" and "Sync across devices" enabled?

Default, never changed anything here. History is off, sync across devices is off (not signed in).

Normally, we see clipboard breakage like this when other applications are watching the clipboard and trying to immediately read anything placed into it.

I don't think that's the case. Don't really think any of the programs I have in auto-start do that, that would be really bad IMO. A security issue really. However, not ready to dissect my work-laptop ;-)

That could be a clipboard manager or clipboard history tool; or more typically for our users, another remote connection tool (e.g. RDP) or virtual machine.

The only thing I have installed is VMware Workstation, however no VMs are started, not even the Workstation itself.

This situation is aggravated on modern Windows 10 builds which have native clipboard history and sharing.

As said, deactivated.

The standalone Wayk Client has some mitigations for this, not all of which are in RDM. We're working on integrating those fixes into RDM which should improve things. I would like to know if that is the cause of your issues, and any answers for my earlier questions will be very helpful.

Thank you, will be looking this thread for the fix. This is really priority on of the high priorities on my list when it comes to the implementation of the Wayk in our systems.

Hello again

Just to follow up on your last post - we've added some improvements here to RDM; but unfortunately it was not timely enough for 2020.3.4. You should see improvements in the next release however - I'll update this post at that time.

Thanks and kind regards,

Thank you for the update.

The problem with text copy/paste has been solved, now it's working.
Will transferring files ever be supported?

Hello again

I was waiting to check that the clipboard improvements made it into the 2020.3.26 release, but it looks like you beat me to it! Thanks for the confirmation that things are working better and don't hesitate to report future issues.

It's unlikely that we'll support transferring files over the clipboard, if that's what you're asking. There is already a native file transfer option for Wayk connections, that is more fully featured than using the clipboard would be. Have you tried it? I'd be happy to hear any feedback you have.

Thanks and kind regards,

Oh sorry, I didn't notice it there, how stupid of me! No need for clipboard in this case, of course.