RDM freezes daily

Hello,

Thank you for contacting us on that matter!

Due to a recent issue that has been reported in RDM 2020.3.21 with the "Enter" key, I would recommend that you update to RDM 2020.3.22.0 instead. To do so, please use the following link: https://remotedesktopmanager.com/home/thankyou/rdmsetup

As for these freezes, could you please provide us your Application Logs under the Help section of RDM's ribbon and consult your Windows Event Viewer to see if you have any entries related to these freezes? These can be provided to us via private message.

Best regards,

Hi James,

sorry, I use RDM Free. The last time I used RDM Enterprise the version numbers differed from free, so I didn't think of mentioning it :)
Anyway, 2020.3.22 is also available as free, and I've installed that one now.

The Application Log just has one entr for today, and the time does not match the crash time (not even close):

[15.12.2020 10:10:13 - 2020.3.18.0 - 64-bit] Unterdrückter Fehler: System.ComponentModel.Win32Exception (0x80004005): Fehler beim Erstellen des Fensterhandles.
   bei System.Windows.Forms.NativeWindow.CreateHandle(CreateParams cp)
   bei System.Windows.Forms.Timer.TimerNativeWindow.EnsureHandle()
   bei System.Windows.Forms.Timer.TimerNativeWindow.StartTimer(Int32 interval)
   bei System.Windows.Forms.Timer.set_Enabled(Boolean value)
   bei Devolutions.RemoteDesktopManager.Managers.UIManager.FocusContent(IFormConnectionContainer mdiChild)
   bei Devolutions.RemoteDesktopManager.Forms.FrmMainRibbonBase.DoActivateMdiChild(IFormConnectionContainer childToActivate)
   bei Devolutions.RemoteDesktopManager.Forms.FrmMainDocumentManager.c2fcdb9ee0535008cec796c9f461a84d4(Object c19f185fd70cefc696ba148af1c4faf54, DocumentEventArgs cf1018bb83ec7debd818319fd3cb4844e)
   bei DevExpress.XtraBars.Docking2010.Views.DocumentEventHandler.Invoke(Object sender, DocumentEventArgs e)
   bei DevExpress.XtraBars.Docking2010.Views.BaseView.RaiseDocumentActivated(BaseDocument document)
   bei DevExpress.XtraBars.Docking2010.Views.BaseView.OnDocumentActivated(BaseDocument document)
   bei DevExpress.XtraBars.Docking2010.Views.BaseView.SetActiveDocumentCore(BaseDocument document)
   bei DevExpress.XtraBars.Docking2010.Views.BaseView.ActivateDocument(Control control)
   bei DevExpress.XtraBars.Docking2010.ContainerControlManagementStrategy.OnDocumentContainerActivate(Object sender, EventArgs e)
   bei DevExpress.XtraBars.Docking2010.DocumentsHost.RaiseDocumentContainerActivate()
   bei DevExpress.XtraBars.Docking2010.DocumentsHost.SetActiveContainerCore(DocumentContainer documentContainer)
   bei DevExpress.XtraBars.Docking2010.ContainerControlManagementStrategy.CheckFocus(Int32 Msg, BaseView view, Control control, IntPtr wParam)
   bei DevExpress.XtraBars.Docking2010.Views.BaseDocumentCollection.CheckFocus(Int32 msg, Control control, IntPtr wParam)
   bei DevExpress.XtraBars.Docking2010.Views.BaseDocumentCollection.PostFilterMessageCore(Int32 Msg, Control wnd, IntPtr HWnd, IntPtr WParam, IntPtr LParam)
   bei DevExpress.Utils.Win.Hook.HookManager.InternalPostFilterMessage(HookInfo hInfo, Int32 Msg, Control wnd, IntPtr HWnd, IntPtr WParam, IntPtr LParam)
   bei DevExpress.Utils.Win.Hook.HookManager.WndHook(Int32 ncode, IntPtr wParam, IntPtr lParam)

I'll have a look at the event log next time this problem occurs.

Hello,

Thank you for your swift reply!

You are correct, now the version number of both editions now match. Since the application logs do not have an entry related to these freezes, I will wait for your return regarding the content of your Event Viewer.

Best regards,

Hello Limone,

Since your Event Viewer did not contain more details about these freezes could you please follow this procedure which makes use of a tool offered by Microsoft's Technet, namely the Sysinternals suite. The tool that we need is procdump. It will monitor the application and create a dump file automatically in case it encounter a crash )-e) or hang (-h) for more than 5 seconds.

This suite can be downloaded using the following link: https://download.sysinternals.com/files/SysinternalsSuite.zip

Once it is installed, please do the following:

1-Create a batch file containing a command such as:
{TOOLS_PATH\procdump.exe -e -h -ma -g -x {DUMP_PATH} "{INSTALL_PATH}\RemoteDesktopManager.exe"
If the application becomes unresponsive, the tool will handle everything.

2-Send the dump file to us using the following secure link: https://api.devolutions.net/redirection/c50a4798-7fd9-44e5-a2a1-79a753a35c36

Also, I would like to know the following:

1- Have you configured an application password on your RDM instance?
2- When you return to your workstation, do you restore RDM from the tray icon?

Best regards,

Hello,

Our Engineering Department just informed me that they have made a fix in RDM 2020.3.27.0 that should at the very least reduce the number of freezes in RDM. For this reason, would it be possible for you to try this version and see if you are seeing any improvements?

RDM 2020.3.27.0 can be downloaded here:
https://remotedesktopmanager.com/home/thankyou/rdmmsi

If you are using the Free edition of RDM, please use this link instead:
https://remotedesktopmanager.com/home/thankyou/rdmfreemsi

Best regards,

Hello,

RDM 2020.3.28.0 has been released yesterday and this version contain enhancements regarding the freeze issue.
Could you give it a try?

You can download this version here
https://remotedesktopmanager.com/home/download

Best regards,