After License expiration RDM not usable anymore
Dear RDM Support,
I am using RDM since about 6 years. I bought a license right in the beginning to use the Enterprise Features. Then the license expired and I used that Version about 4 years without problems. Last year I thought that it would be nice to get an up to date version, so I bought again a License. Since the subscription ended on 1. December, I can only export my database and can't use the Software anymore at all. Is it not possible to use the Software after the Subscription, and don't update it anymore?
For my opinion I bought a License and should be able to use all features even when the subscription ended.
If I buy a MS Office License, I can use it without limitations and don't need to buy a software subscription, if its sufficient for me to stay on that Version for a couple of years.
I tried RDM Versions:
2019.2.19.0
2020.3.14.0
2020.3.19.0
2020.3.20.0
On all the same issue.
Regards,
Pascal
All Comments (2)
Hi Pascal,
I confirm we now mainly sell RDM in subscription on our online store (like Office 365) as we now consider our solution should always be up-to-date for security reason. We release security updates on a regular basis for both RDM and our third party integration. You can still buy perpetual license like you did in the past, but like our website mention, you need to contact us.
We do not recommend the perpetual model without maintenance anymore, but if it's what you're comfortable with, we still have this option.
We contacted you by email to fix this situation.
Best regards,
Gab
Gabriel Caron Landry
Hi Gab,
thanks for clarifying this situation so fast and in a customer satisfying way. Have a nice Christmas and a healthy 2021.
Best Regards,
Pascal