Resolved

SFTP/SCP

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djones1
Disabled

When trying to start SFTP or SCP sessions RDM will "freeze" and the only way to recover is to Task Manager--> End Process

All Comments (10)

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Hello,

What is your Remote Desktop Manager version and Data Source type?

Best Regards,

Etienne Lord

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Hi
I have the same issue.
RDM Version: 2020.3.19.0 64 bit
Data Source Type : SQLite (Local)
Thanks
Karthik

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Hello,

Do you have any information about the crash in Help - Application Logs?

Best Regards,

Etienne Lord

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Nothing much in the logs apart from upgrading database messages.

sftp_crash.xml

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Hello,

And is there any information about the crash in Windows Event viewer?

Best Regards,

Etienne Lord

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The event viewer log does not have anything about devolutions. Any other event types you want me to look at?

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Hello,

Could you activate your logs with verbose 1, launch the session and send us the result to ticket@devolutions.net :


Best Regards,

Etienne Lord

logs.png

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Hello,

Thank you for your recording and logs, would you be able to give it a try with a portable version in order to see if the issue persist?
1- Download the .zip file below:
https://remotedesktopmanager.com/home/thankyou/rdmfreebin
2- Create a new folder on your Desktop
3- Extract the content of the .zip file into the folder created at #2
4- Go in this folder once the .zip file has been extracted and run remotedesktopmanagerfree64.exe
5- Enter your current serial

Best Regards,

Etienne Lord

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Hi,
I tried the new version as discussed, however, it is the same behaviour. I was able to capture the odd behaviour a bit better. Watch out the 3rd attempt in the gif. (sent to the tickets email address)
Also, if it is useful, i have a minidump and full dump taken. Let me know where i can upload them.
Best Regards
Karthik

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Thank you, I will continue to investigate on that!

Best Regards,

Etienne Lord