Last version hang

Hello,

Does it hang after a specific amount of time or after an action?

Best Regards,

Hello,

Does it hang after a specific amount of time or after an action?

Best Regards,

It hangs after a while, i can't tell you how much; it hangs if i a have serveral tabs or if i have only one tab open

Hello,

Could you go in Help - Diagnostic - Data Source and click "Send" (Bottom-Right corner). Simply include the Link of this forum in the message and we will look into it.

Best Regards,

Hello,

Could you go in Help - Diagnostic - Data Source and click "Send" (Bottom-Right corner). Simply include the Link of this forum in the message and we will look into it.

Best Regards,

Data diagnostic sent as request.
Thx for help
Diego

Hello,

Nothing seems wrong with your Diagnostic, would you be able to give it a try with a portable version in order to see if the issue persist?

1- Download the .zip file below:
https://remotedesktopmanager.com/home/thankyou/rdmfreebin
2- Create a new folder on your Desktop
3- Extract the content of the .zip file into the folder created at #2
4- Go in this folder once the .zip file has been extracted and run remotedesktopmanagerFree.exe
5- Enter your current serial (Found on the Customer Portal)

Best Regards,

Hello,

Nothing seems wrong with your Diagnostic, would you be able to give it a try with a portable version in order to see if the issue persist?

1- Download the .zip file below:
https://remotedesktopmanager.com/home/thankyou/rdmfreebin
2- Create a new folder on your Desktop
3- Extract the content of the .zip file into the folder created at #2
4- Go in this folder once the .zip file has been extracted and run remotedesktopmanagerFree.exe
5- Enter your current serial (Found on the Customer Portal)

Best Regards,

This version hangs, too

Hello,

Do you have any information in Help - Application Logs or in Windows' Event Viewer?

Best Regards,

Hello,

Do you have any information in Help - Application Logs or in Windows' Event Viewer?

Best Regards,

the strange thing is that hangs the rdm form but not the rdp session open on it

Hello,

Would you be able to run the tools from this help topic in order to see if it helps : https://kb.devolutions.net/rdm_corrupted_system_file.html

Best Regards,

Maybe i found a way to investigate; usually it hangs when i have a chrome web tab open on VMWare virtual center console

Hello,

Does it happen when you open that session of after sometimes with it open?

Best Regards,

after long time, i don't know how much, when RDM application goes in background

Hello,

Thank you for the details, I will continue to investigate.

Best Regards,

this is my settings





thx for help

Hello,

I did some test and wasn't able to reproduce your issue. Could you give it a try with another browser type?
Also, do you have any information about the hanging in Help - Application Logs?

Best Regards,

I've tried to swtich to firefox but it doesn't work; IE have no support for html5
Is there a way to add New Edge (base chromium)?
Attached error reported by program

Hello,

We do not have an integration for Edge Chromium in embedded mode yet. The error message that you receive is not one that I am familiar with, I will check with the engineering department.

Best Regards,

Hello,

I can see in your application logs that you were using 2020.3.12.0, are you still on that version?

Best Regards,

Hello,

I can see in your application logs that you were using 2020.3.12.0, are you still on that version?

Best Regards,

yes

Hello,

I believe we did a fix for possible crash in chrome embedded in version 2020.3.13.0, could you try out the latest version (2020.3.18.0)?
https://remotedesktopmanager.com/home/downloadfree

Best Regards,

Hello,

I believe we did a fix for possible crash in chrome embedded in version 2020.3.13.0, could you try out the latest version (2020.3.18.0)?
https://remotedesktopmanager.com/home/downloadfree

Best Regards,

hang again

System.Net.WebException: The remote server returned an error: (403) Forbidden.
at System.Net.HttpWebRequest.GetResponse()
at Devolutions.Utils.StreamUtils.ReadFileContentFromWeb(String filenameUrl, Boolean useDefaultCredentials)
at Devolutions.RemoteDesktopManager.Managers.BrowserExtensionManager.cb13f4fa98104d4469c675c4c5b0e2ef8()

Hello,

"System.Net.WebException: The remote server returned an error: (403) Forbidden."
It seems like some might be blocked by your Firewall, could you have a look at it?

Best Regards,

Hello,

"System.Net.WebException: The remote server returned an error: (403) Forbidden."
It seems like some might be blocked by your Firewall, could you have a look at it?

Best Regards,

Yes, at that time my firewall report an IP Connection Error ; but this can hang RDM ?

Hello,

Possibly, yes.
If you are easily able to reproduce the issue, we could get more details by running the Profiler (Help - Profiler - Debug). Set the Debug to "1" and leave the window open, send us the trace once the crash happen.

Best Regards,

the first line was that the autofill credetial doesn't works; the errore is timeout

Hello,

We were unfortunately unable to find the cause of the issue or to reproduce it.
That said, I could recommend launching the faulting session in External mode instead, in order to see if the hanging stops.

Best Regards,

In version 2020.3.29 is fixed

Thanks for help

Diego