Documentation
0 vote
Hi Devolution,
I long searched for a replacement of my featured RDP app Parallels 2FX (legacy), tested a lot of alternatives and finally voted fro your very impressive and full-featured app RDM.
But when I started to test it, I was overwhelmed with the different settings and the vast function even the Android version of RDM has.
Frankly speaking, I couldn't see the wood for the trees and what are the different settings for - and I'm a long standing IT admin, knowing a lot of management systems and connection types :-)
So I started to find some docs, user guides, how-tos for your RDM Android app. And found nothing few.
There is a little, really short video, linked within the RDM Android app under "Video Tutorials", some hints here and there within different release notes and forum posts and a really huge user manual (more then 1300 pages, wow!) for the desktop version of RDM, which helped clarifying many - but not all - questions of mine.
Some settings of RDM are self-explaining, some can be transformed from the similar desktop setting and some settings are nowhere described :-(.
I know programmers hate to write docs, me too.
But for an Android novice normal user, finding RDM within the Google store and starting with it, there is a lack of description of the Android version of RDM.
Perhaps you can take your desktop user guide, add some descriptions for the Android version here and there, put a link in the description of the Google store and on your download site for the Android app on your homepage (like you did in for the desktop version) and implement a link to the user guide PDF within the "Help and Support" menu of the Android app (the current link "Online Help" isn't a really help link, it points more to a "What is RDM" page).
And perhaps you can add an Android section section within your Knowledge Base of RDM, create a small FAQ or revive the Online Help section within the Devolutions forum, which is currently broken (the link to "https://helpandroid.remotedesktopmanager.com/" doesn't resolve).
A very impressed new user of RDM, still learning all of your features
Markus
All Comments (4)
Hi,
Thank you for your feedback.
We would like to ask you a few questions to help us improve our application.
Since it is not related to this thread, you can send an email to: ndufour@devolutions.net if you are interested.
Best Regards,
Nicolas Dufour
Hello,
Regarding the documentation part, RDM iOs and RDM Android are considered as companion tool. Most of the features are imported from RDM Windows, so we have decided to not publish online documentation on these two platforms.
RDM Windows online help could be found here
https://help.remotedesktopmanager.com/index.html
Best regards,
Jeff Dagenais
> Regarding the documentation part, RDM iOs and RDM Android are considered as companion tool. Most of the features are imported from RDM Windows, so we have decided to not publish online documentation on these two platforms.
Kind of a shame. For the LIFE of me, I cannot figure out what the Mouse and Touchpad buttons do in the Android RDP client, and how they work in combination. I know that nothing happens if they're both unchecked. And I know stuff happens when any of the other three combinations are clicked; but I can't figure out what the difference is (if any). Target system is Ubuntu 24.10 via RDP. Also it would be very nice to have some kind of documentation for whatever gestures you support in the Android rdp client as well. I found left-button click, and mouse-wheel scroll by poinking randomly, but I really shouldn't have to.
Surely the internet is big enough that you could sacrifice a a few hundred bits in order to make up a paragraph on your web page that covers the controls of the Android RDP client, even if you do have utter contempt for users who use your app on Android devices. Or perhaps you could hire a mime to pantomime the answer in the background of your very nice video.
Or you could even explain it here. That would be nice too.
Hi,
Touchpad Button: Toggles between two modes.
- Activated: Your finger moves the mouse cursor.
- Deactivated: Your finger acts as the cursor itself.
Mouse Button: Enables right-click functionality.
- When activated, your next tap will perform a right-click.
- Alternatively, you can achieve a right-click by pressing and holding the screen for about one second before releasing your finger.
Best Regards,
Nicolas Dufour