Slow RDP session using RDM
My RDP sessions are slow when initiated in RDM, when I click something there is a couple second delay. When I use native mstc everything seems to work fine. I tried uninstalling and re-installing and then importing my rdm file so I am not sure if something is importing that is causing this. Where could I look to start troubleshooting this
All Comments (10)
Hello Chris,
Thank you for contacting us on that matter!
Would it be possible for you to launch your RDP connection in external mode instead and see if this slowness still occurs?
Best regards,
James Lafleur
maybe this is a stupid question but how do I do that? External mode? Thanks. I figured it out sorry
External mode does not have the slowness
Hello Chris,
Thank you for your quick reply!
That being said, which version of RDM and what type of Data Source you are currently using?
Also would it be possible for you to create a brand new RDP entry and see if the same issue occurs?
Best regards,
James Lafleur
So I am using version 2020.2.19.0 64-bit
Its Local data source
I created a new rdp entry and I used ip instead of host-name to eliminate anything goofy and its still doing the same thing
Hello Chris,
Thank you for this information!
Since the behavior is the same, I would like to know if this issue is tied to the RDP protocol we are using to launch RDM connection in embedded mode.
To test this, could you please install RDC Manager from Microsoft and see if the same issue occur when you launch the connection?
This application can be downloaded here: https://kb.devolutions.net/rdm_rdc_manager.html
Best regards,
James Lafleur
So I installed rdc manager and added the server I have been testing with and inside rdc manager its working as expected.
Hello Chris,
Thank you for performing this test!
It seems that this case will require more in-depth troubleshooting. For this reason, would it be possible for you to go under Help -> Submit a support ticket, to open a support case with us? Through this ticket, we will have access to more information regarding the configuration of your RDM and your Data Source.
Just make sure to mention the URL of this forum thread in your ticket and I will be working on this case with you.
Best regards,
James Lafleur
I submitted a ticket thanks for your help.
Hello Chris,
Thank you for opening this ticket with us!
We will troubleshoot this slowness through DEVO-25117 and once a solution has been found, I will update this forum topic.
Best regards,
James Lafleur