Cannot register RDM
Hello, 20 days ago i aquired a mac, and im using your product.
However, i could register the free version of the product when i enter https://account.devolutions.com/ i get an error 500. If i login in the application, nothing happens.
How can i get a serial number so i can register the application "offline"
Thank you
All Comments (8)
Hi,
Just to confirm, are we talking about RDM Enterpise or RDM Free?
Best regards,
Xavier Fortin
RDM Free. Just wanna disable the "register" popup everytime i open the software.
Thanks
Hi,
I've sent you a key in a PM. Could you confirm if it works?
That being said, do you have a Devolutions Online Account? If so, what email address did you use to create it (you can send it to me in a private message)?
Best regards,
Xavier Fortin
Hi,
We've made a fix and we believe you should be able to connect and register properly with your account now.
Best regards,
Xavier Fortin
Unfortunately, the same is happening.
When i use the provided serial number on the "registration" popup, it seems to work, but when i close the application and open again, i receive the same message.
Now i only have 1 day left to register
Thanks
Screen Shot 2020-07-20 at 15.43.22.png
Which version of RDM Free are you using?
You can try to clear your application settings, launch RDM and try to register again. To clear the application settings, rename the following folder: ~/Library/Application Support/com.devolutions.remotedesktopmanager.free/
Best regards,
Xavier Fortin
Wow, that seemed to work.
Thank you!
Glad to hear it!
Do not hesitate if you have any other issues.
Best regards,
Xavier Fortin
