Did the BeyondTrust connection types get remove from newer RDM versions?

Published 6 years ago

Had a couple of people mention today that they do not see the ability to add them and I noticed the same thing in mine. It's not under the New Entry > Session.

All Comments (11)

Hubert Mireault

Published 6 years ago

Hello,

You should be able to see them again if you click the [...] in the new entry window, and check "show deprecated entries". It was marked as deprecated in the past when we weren't able to make changes to support newer versions of BeyondTrust. We will investigate to see if we should be fine removing their deprecated status.

Regards,

Hubert Mireault

briangw

Published 6 years ago

oh, that's news to me. Are there still issues? I have a couple of people who aren't able to get theirs to work consistently, for example, our servers lock after 15 minutes but when they go to double click the entry to unlock, it doesn't work for them and they cannot get back in. I haven't had an issue as I have been using the connections for years. They are in a meeting right now so I do not know if there are resulting errors. I will find out and reply.

Thanks for the info!

Maurice Côté

Published 6 years ago

Hello,

I'm in charge of the relationship with BeyondTrust, and I must say that after their aquisition by Bomgar we went through a rough time and had been refused access to their partnership program.

All is better now, we are just waiting for a final word before we reinstate the BeyondTrust connection types to their former glory.

I hope to have good news for you in a few days.

Best regards.

Maurice