Fail to connect when connected to VPN

Fail to connect when connected to VPN

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Hi,

I've just updated to latest version Remote Desktop Manager 2020.2.0.0 (Android). but found connection failed if I connected to VPN. the previous version is fine.

chrome os 84
network 192.168.1.x
machine want to be connected 192.168.200.x

but tried microsoft rdp app it okay to connect to 192.168.200.x. is there new setting I need to configure if i am in vpn connection? thanks

cheers
Jason

All Comments (2)

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Sorry, I've figured out it's the username format not VPN issue

I've set username to abc@def.com, domain def.com. and choose format as {user}@{domain}. it works in previous version.

with latest version if I set {user}@{domain}, I need to set domain blank. then it works.

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Hi,

You are right. The username format was introduced in this version to allow more flexibility with the way we handle the username and domain.

Some users had the following format:

username: user1@xyz.com
Domain: microsoftaccount

This specific format did not work. The username format setting offers many possibilities.

username format Default (the values stay as they are)
=========================================
- username: user1@xyz.com
- domain: microsoftAccount

username format {Domain}\{User}
==========================
- username: microsoftaccount\user1
- domain: microsoftaccount

username format {User}@{Domain}
===========================
- username: user1@microsoftaccount
- domain: microsoftAccount

username format {User}
==================
- username: ndufour
- domain: microsoftaccount


Best Regards,