VNC Sessions Cause RDM to Hang/Crash

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VNC Sessions Cause RDM to Hang/Crash

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mlaski

I just started experimenting with using RDM to manage VNC sessions. I am finding that having a VNC session open will often cause RDM to crash/hang, especially if there is more than one session open. This seems to be worse in v2020.2.12.0 than it was in the previous version. When it hangs there is a slow but persistent memory leak that shows up as well. Something I am doing wrong? Anything I could provide to help narrow down whats going on?

All Comments (3)

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Jeff Dagenais

Hello,

Do you have something relevant in Help - Application Logs?

Best regards,

Jeff Dagenais

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mlaski

I exported yesterday's errors and attached them.

This only seems to happen when I have a VNC session open, the more VNC sessions the faster it would happen. My system has 32GB of RAM and its not actually running out of memory (at least according to task manager). Since some of the errors seem to be video related I will note that I have a Dell Precision 5520 laptop which has 2 graphics cards in it (Intel and nVidia Quadro).

RDS Errors.xlsx

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David Grandolfo

Thanks for the logs, I opened a ticket to investigate what could cause the memory leak.

As soon as we have further information or questions we will inform you.

Regards,

David Grandolfo