RDM don't connect by Devolutions Cloud account

Hello,

Is it possible for you to clear your cookies and browser cache of Internet Explorer?
This should help you loading the page.

Best regards,

Hello,

Having this same issue. I can't login because I am not getting a login prompt in the login window. Clearing IE cache/cookies/etc. did not help. Also added login.devolutions.com/account.devolutions.com to trusted sites. Still nothing. See pic:

Here's the diagnostic info the diagnostic button on the login screen gives me:

--> Username: ( my-email-address@removed-for-security.com )
--> Source: (Devolutions Online Drive - Devolutions Online Drive)
Open(/auth/oauth)
Navigating(/auth/oauth)
Navigated(/op/register)
Navigated(/op/)
Browser: IE
Proxy: Default

We aren't blocking any traffic and I run through no proxies. In fact, RDM was working great and just suddenly started doing this.

Thanks,
John

Ok interestingly enough, this appears to be related to the Devolutions Drive I setup? Possibly. This stuff did start happening after I setup a Drive data source.

I restarted RDM, this time I was able to see the initial login page, and I logged in. It then took me to my default data source (Devolutions Drive) which said "Not Connected" - I switched to Local Data Source, then back to Devolutions Drive data source, and a new login window popped up. This one was blank and doesn't let me login. The data source I used was standard Devolutions Drive, using my Devolutions RDM login name. It seemed to work fine when I initially created source, but now its doing this.

Thank you,
John

@johnwooldridge,

What version of RDM are you running?

Are you able to connect on https://customer-portal.devolutions.com/ using Internet Explorer?

Best regards,