Renewal Period Expired
Does anyone know how long the renewal period would be for RDM as I updated my application today and now I'm locked out of the sessions I have saved. I tried to renew and it stated that my renewal period expired.
Felix
All Comments (4)
Hello,
What type of datasource are you using?
Is it DPS or Online database?
Could you post a screenshot of the message that you receive?
best regards,
Jeff Dagenais
Hello,
As of now, to unlock your RDM, please request a trial via this link https://remotedesktopmanager.com/trial
Best regards,
Jeff Dagenais
Hi Jeff,
My data source is SQL based an error message was based off my serial from my renewal on 11/2018 which expired on 12/2019. I missed the email for renewal as it was mixed in with forum related emails. Mathieu from sales reached out on a SATURDAY with a quote that has allowed me to renew and correct my mistake in missing the initial renewal email.
Thank you Jeff and Mathieu for your help on the weekend.
Felix
Hello,
No problem! Glad that you are back on track!
Have a nice weekend
Jeff Dagenais