S3 explorer issue

Hello,

Does RDM crash or the session crash? Do you have any information about the crash in Help - Application Logs.

Best Regards,

Hello Etienne,
with integrated S3 explorer, the session is opened, but login to the storage fails with the error you can see in the attached screenshot.
The S3 Browser running in the embedded session has all the commands that don't work, while browsing the folders works.


thank you
Best Regards,
Davide

Hello,

Thank you, we will investigate on that :)

Best Regards,

Hello,

Would you be able to send us a recording of the issue using the link I sent you via Private message?

Best Regards,

Hello Etienne,
I have uploaded the video about issue with S3 Browser (embedded vs external) and S3 Explorer.
Thank you
Regards,
Davide

Hello,

Thank your for the recordings, I will check with the engineering department :)

Best Regards,

Hello,

It seems to be missing the most important part of the exception error, can you confirm that your address is correct?

Best Regards,

Hello Etienne,
which address are you referring to?
thnak you
best regards
Davide

Hello,

Sorry, make sure that you information (URL, Access Key and Secret Key) are correct :)

Best Regards,

Also, when you get the exception error, could you click on "Details" and then send in the report?

Best Regards,

Hello,
Yes,I'm sure. Infact if Iaunched in external mode (not embedded), both applications (S3 browser and Explorer) are working. This address is a S3 server I'm using in my lab for other applications.
thank you.
Best regards,
Davide.

Interesting, we will look into it, did you send it the full error report?

Best Regards,

Hello,
attached the S3 Explorer logfile. It seems that it is unable to resolve the bucket hostname, on the S3 server there isn't any bucket hostname configured. The only way to access to it is via URL https://server_name:port (in my lab it is https://192.168.254.124:9000).
In the meantime I have updated my RDM to latest release 2020.1.15.0, but the issues remains (S3 Explorer doesn't works anyway, S3 Browser via cli command works in external window, but not in the embedded mode).
Thank you
Best regards
Davide

Hello,

Amazon seem to throw error (NameResolutionsFailure) so it doesn't seem like the error comes from Remote Desktop Manager. It could be an issue with the DNS.
The address show in the video is different from the one in your logs.

Best Regards,