RDM Datasource list disappear

Hello,

Do they not appear when you open RDM or do they disappear randomly as you are using Remote Desktop Manager? If you refresh your cache (CTRL + F5) do they come back?

Best Regards,

Hi When we start RM everything looks normall but it randomly will disappeear after we do a couple of refresh they come back again.

Hello,

Would you be able to send a recording of the issue? I sent you a link via private message that you can use to send in your video.

Best Regards,

Hi,

I have uploaded a short video of it. After refresh then it appears as you can see.

Hello,

Could you send us your Help - Application Logs report? We will have a look at that.

Best Regards,

Hi,

I have enclosed the application log file its till 30 days back i hope this is enough?

kind regards,
Lars

Hello,

If you restart your SQL Server service, does it still happen?
Best Regards,

Hi,

We have restarted the sql server and no difference is happening. Still have the same effects at RDM.

I also include 2 other log files of colleagues that have the same issue

Hello,

Thank you for the logs, we will look into it :)

Best Regards,

Hello,

I believe this happens because of some security changes that were made with RDM, you can refer to this blog post : https://blog.devolutions.net/2019/09/remote-desktop-manager-security-upgrade-application-lock

Best Regards,

Hello,

My guess is that the behavior comes from an option that is checked under Administration - System Settings - Applications


These options will disconnect the DataSource after a certain action, in that case, after 20 minutes of inactivity.
As mentioned in the Blog post I sent above, these options will work when "Always ask for password" is checked in your Datasource configuration. So if you have one of there checked, you will be disconnected and will need to refresh your Remote Desktop Manager (CTRL + F5) in order to reconnect it.

Best Regards,