Activity log Reports no entry "Ticket Number"
Hi,
our customers enter the ticket Number in the open comment but when we view the Activity log Report the field "Ticket Number" does not show.
Is there a way to display the content of this field in the Activity log Report ?
Kind Regards.
All Comments (8)
Hello,
What is your customer's Remote Desktop Manager version? We will investigate.
Best Regards,
Etienne Lord
Hello,
Also, are you using DPS and if so, what would be your version?
Best Regards,
Etienne Lord
Hello,
most customers have version 2019.1.25.0, trying the report on version 2019.2.24.0.
No, we don't use DPS.
Kind Regards.
Hello,
You check the Activity logs in View - Activity Logs or in Administration - Reports - Activity logs?
Best Regards,
Etienne Lord
Hello,
thx, in View-Activity Logs the content of the field Ticket Number is shown, in Administration-Reports-Activity logs it is not.
Kind Regards.
Hello,
Indeed it doesn't seem available in Administration - Reports - Activity Logs, even if it's there when you export the Report. I will check if there is anything we can do about that.
Best Regards,
Etienne Lord
Hello,
After speaking with my colleague, we will have an improvement ticket open to add the column in the Report.
Best Regards,
Etienne Lord
Hello,
The Ticket Number will be available to see in the Reports in the next version (2020) of Remote Desktop Manager :thumb:
Best Regards,
Etienne Lord