Resolved

Dameware Plugin

avatar


Hey,

we are trying to use the Dameware Remote Control Plugin. When I connect to a client the connections works fine but I just see a grey screen (Embbeded as Tab).
Only External View is working correctly. Any idea why this happens?

Cheers
Jan

Unbenannt.JPG

All Comments (10)

avatar

Hello,

Which version of Dameware are you connecting to?
And was it working with a previous version?

Best regards,

David Grandolfo

avatar


Hey David,

I don't know we are using RDM since 2 days. We are using version 12.1.0.96

Best regards

avatar

Hello,

When testing with the trial version of Dameware (12.1.0.34) it works perfectly fine. Since we don't have access to the full version, would you be able to send us a video of the issue so that we can have your exact settings and see exactly what's happening ?

Regards

Jonathan Del Signore

avatar


Hi Jon,

I made a video but I can not upload it here in the forum because of the data you see. Can you provide me a mail address where I can send this video to?

avatar

Hello,

I just sent you a private message with a link that you can use to transfer us your file.

Best regards,

Jeff Dagenais

avatar

Hello,

We received the video and it has been transmitted to the engineering department.

Best regards,

Jeff Dagenais

avatar

Thank you so much please keep me updated.

avatar

Hello,

I was able to reproduce your issue and am working on resolving it. I'll get back to you for future updates on the matter.

Regards

Jonathan Del Signore

avatar


Hi Team,

any updates on this topic? With the new Update it is still not working

avatar

Hello,

We still haven't quite figured out what the problem is. Embedding external applications isn't always as straightforward as it sounds. That being said, as a workaround for now, any resize of the embedded view will restore the display.

Regards

Jonathan Del Signore