Problem with session recording
Hello,
I have a problem with session recording. If I give a recording from the Ribon Help card, then the whole application window is recorded.
If I give Properties a particular session \ Session Recording and choose Mode: Optinonal, RDM will ask me if I want to record when I start the session. Select YES. I quit the session and log out. The directory with saved video opens, but the video is just a black screen.
Best regards,
Martin
All Comments (9)
Hello,
What type of entry are you trying to record? Is it RDP, Wayk, SSH, etc? Also, what version of RDM are you using?
Regards,
Hubert Mireault
Hello,
I am using RDM Ent. 2019.2.24.0 64-bit. I want to record RDP sessions or web session (only the window with active sesion) not the whole applicaiton windows.
Best regards,
Martin
Then indeed, the "session recording" option in the entry settings is what you're looking for, since this is specifically made to record opened sessions.
For the black screen, do you get it while recording both RDP and Web sessions, or only for one of the two? If it occurs on RDP, could you try changing the RDP version in the advanced tab to "Free RDP Latest" and trying to record again?
Regards,
Hubert Mireault
Hello,
I think it will be a problem on my site. Where can I change the default format for session recording for all sessions? Does session recording support autopause function? To record only when I'm active in a session?
I tried session recording on another PC with a clean installation of RDM and it was working there. Is it possible to reset the global settings for session recording for all sessions?
Best regards,
Martin
Hello,
Sorry to jump in.
At the moment RDM only supports the .webm format. As for the "autopause function" it is also not supported.
That being said, I will discuss with our engineering department in order to see if that is something that we can and want to implement in the application.
Best regards,
James Lafleur
Hello,
thanks for your answer. I use for Fileneme : Entry Name + Date/Time. Entry Name + Date is OK but the time is not correct with PC from which I record sessions :(. I want the same time in video filename.
Best Regards,
Martin
Hello,
Currently, the date/time is written in UTC format. We could add an option to write it in local time. What do you think?
Regards,
Hubert Mireault
Hello,
I have one qeustion about session recording. Is it possible to change the default values for session recording ? I mean bitrate.
Hello,
Are you, by any chance, opening the session recordings using VLC?
If so, we aware of a problem with VLC having issues playing back videos with less than 5 FPS.
We are internally working a fix. In the meanwhile, you can double check your recordings in chrome or window's native player.
And, no, it's not possible to change the bitrate of the recordings.
Regards,
Jonathan Lafontaine