Exception of type 'Devlolutions.RemoteDesktopManager.Business.TryGoOfflineException' was thrown.

Exception of type 'Devlolutions.RemoteDesktopManager.Business.TryGoOfflineException' was thrown.

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kbrussel
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When trying to launch an RDP session, I'm getting the error in the subject. If I click details, I get the following:

Devolutions.RemoteDesktopManager.Business.TryGoOfflineException: Exception of type 'Devolutions.RemoteDesktopManager.Business.TryGoOfflineException' was thrown.
at Devolutions.RemoteDesktopManager.RDMOProxy.RDMOWebApiClient.Login(String datasourceID, Boolean forcePromptLucid, String source, Boolean silentError)
at Devolutions.RemoteDesktopManager.Managers.RDMOManager.c4695ce5e71700cb310a512355b140e18(Boolean cd008a94e48eab2f6b70411dccafc4d7d, Boolean c2650f31faebe8a1fa6879c286e3dc286)
at Devolutions.RemoteDesktopManager.Managers.RDMOManager.Login(Boolean forcePromptLucid, Boolean silentError)
at Devolutions.RemoteDesktopManager.Managers.RDMOManager.c33b821ce9726ae2e15e10d7f7509f0e8(Boolean cd008a94e48eab2f6b70411dccafc4d7d)
at Devolutions.RemoteDesktopManager.Managers.RDMOManager.Backup(BaseConnectionDataSource dataSource, String connections, Int32 entryCount, Int32 itemCount, Boolean manualBackup)
at Devolutions.RemoteDesktopManager.Business.OnlineBackupDescriptor.Backup(BaseConnectionDataSource dataSource, String connections, Int32 entryCount, Int32 itemCount, Boolean manualBackup)
at Devolutions.RemoteDesktopManager.Managers.BackupManager.c6067e84f751191ad750d21fefa8bfde4(c9a641cbedec931377a52e7ddedaa8bc1 cdb56d050ed8bca6783a8b78e7037f3ce)
at Devolutions.RemoteDesktopManager.Managers.BackupManager.c50377b1651ed1a2a315a1318473ff28d.c1c9ffa66f25c792b92f9aa275d2af3e8()
at Devolutions.RemoteDesktopManager.Managers.ThreadManager.Invoke(MethodInvoker invoker, Boolean force)


Once this occurs, I cannot duplicate an existing connection or add new ones until I close RDM and go back in. I'm currently on 2019.1.41.0.

error.png

All Comments (5)

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Hello,

What type of data source are you using?

Best regards,

Jeff Dagenais

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kbrussel
Disabled

Hi Jean-Francois-

It's a local database / local datasource. It also leverages Secret Server credential entries.

Ken

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Hello,

Could you go in File -> Devolutions Account and make sure that the Automatically sign-in at startup option is unchecked.

Best regards,

Jeff Dagenais

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Doesn't look like that's an active checkbox, it's grayed out.

auto.png

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Hello,

Could you try RDM 2019.2.9.0? You can download this version here
https://remotedesktopmanager.com/home/download#Beta

Best regards,

Jeff Dagenais