1Password

Hello,

What version of RDM are you running?

Could you post a screenshot of the issue?

Best regards,

Hi,
the version is 2019.2.8.0 64-BIT

i attach a screenshot where you can find that if i search for an example account i can find it on 1password but not in rdm, if i remove the filter in rdm i can see a lot of entry but not all

Hello,

Thank you for your quick reply!

That said, our engineering department have recently made a few changes on that matter in the latest version of RDM Mac. For this reason, would it be possible for you to test this version and see if this issue persist https://remotedesktopmanager.com/home/download ?

Best regards,

Hi,
My problem is with RDM for Windows, anyway i download an enterprise trial for MAC and tested it, but the problem is the same

Hello,

My apologies, I meant to send you the link to the latest version of RDM Windows. That being said, would it be possible for you to provide me screenshot of the configuration of your 1Password entry in RDM? I will need to see every tabs that does not have their default values. These screenshots can be sent to me via private message.

Best regards,

Hi,
i sent you a PM

Many Thanks
Alessio

Hello,

You are more than welcome! Thank you for these screenshots.

A ticket on that matter has been assigned to our engineering department.
That said, would it be possible for you to follow the steps listed in the link below?
https://help.remotedesktopmanager.com/help_profiler.htm
The only difference is that you will need to go under the "Debug Only" tab and set the "Debug Lever" to "1" in order for us to gather more information about the issue that you experiencing with 1Password.
Once the debug level is set, please make sure to view the password store in your 1Password entry using the "View Password" button then send us the content of your Profiler logs.

For further reference, the ticket number is RDMW-3654

Best regards,

Hi,
i sent you the debug information requested.
i remember you that my problem isn't the view password but is releated to the number of item retrived from 1password.
i have more than 800 items but i can see only the first 200 items.

thanks
Alessio

Hello,

Thank you for this information, it has been provided to our engineering department.
I will be in touch shortly.

Best regards,

Hi All,
the problem as been fixed in versione 2019.2.14.0

thanks to all
Alessio

Hello,

Thank you for your feedback! I am glad to see that everything is now working properly.

Best regards,