Bug: "Unable to Connect to your Data Source"-error when using search over all vaults

Hello,

What Remote Desktop Manager version are you using?

From you screen shot, I see that you are connected to a Devolutions Password Server data source. What DPS version are you using?

Best regards,

Hello,
We're using the following versions.

Remote Desktop Manager: 2019.1.41.0
DPS: 2019.1.20.0

Best regards,
Riccardo

Hello,
Do you have any relevant error messages in the DPS logs? Please see the following online help page on how to view logs.
https://helpserver.devolutions.net/configure_dvlslogs.htm
Best regards,

Hi Erica,

I just reproduced the error and couldn't find any new/relevant log entries.

Best regards,
Riccardo

Hello,

Thank you for the information.

I would need more information on your actual configuration. I think it would be easier to do a remote session to investigate this behaviour. Could you please send an email to ticket@devolutions.net and will send you the instructions to book an appointment. Please mention this forum post in your email.

Best regards,

Hello,

We have been able to reproduce the issue internally. A ticket has been sent to our engineering department. For future references, the internal ticket number is RDMW-3671.

As a workaround, you can configure your IIS Application pool to be reset nightly. That should help to not get the error anymore. Please see the following knowledge base article about it.
https://devolutions.atlassian.net/servicedesk/customer/portal/1/article/602767371

Best regards,

Hello,

@everyone, configuring the DPS IIS Application Pool to recycle nightly helped the customer to resolve the issue. We are still investigating this issue internally.

Best regards,

Hi Erica,
Since a few days the issue is occurring again.


I’ve checked the IIS.
The settings are still set like in the article you sent me.
https://devolutions.atlassian.net/servicedesk/customer/portal/1/article/602767371

Did you find a definitive solution for the problem yet?

Thanks
Best regards,
Riccardo

Hello Riccardo,

The latest RDM beta version 2019.2.11 contains a fix for that issue. Another customer has confirmed that it's now working in another forum thread.

Could you please try the latest RDM beta version 2019.2.11 that is available for download here?
https://remotedesktopmanager.com/home/download#Beta

If you do not want to override your current RDM installation, you can install the beta version as portable. Please see the following instructions.
https://help.remotedesktopmanager.com/installation_portableusb.htm

Best regards,