Shift key doesn't work over Apple Remote Desktop (Mac OS Catalina)

Hello,

I opened a ticket to our engineering department regarding the issue.
The ticket number is RDMW-3631.

On a side note, what version of RDM are you currently running?

Best regards,

2019.1.41, I'll submit diagnostics as well.

Hello,

Thank you for the diagnostic. It has been added to the ticket.

Best regards,

I have met same issue, has this been resolved?
If not, any plan to fix the issue?
Thanks.

Hello,

As per the ticket opened to our engineering department, it seems that we have encountered this issue on multiple platforms.
They are working on a fix, but it's not completed yet.

Best regards,

Same issue here..

Any updates on this fix? I have several Apple servers I have to physically log on to as RDM won't send uppercase characters.

Same issue here as well.

Hello,
We have on developer assigned but this is not an easy one.

It works fine with a standard vnc client.

Is this confirmed to be just issue with Catalina ?

Hi,

Yes, so far, I've only been able to reproduce this issue on Catalina.

I can confirm that connecting with a standard VNC client or RDM with a VNC session does work.
However, in that case, the ARD protocol is not used.
The ARD protocol brings a couple of improvements over the standard VNC connection

- encrypted inputs
- optimized image encodings.
I'm actively working on it but as ARD is a closed protocol, this is not an easy task.

Same issues here, using the onscreen keyboard I note that pressing the buttons makes the keyboard react appropriately however when pressing the other button it appears to not use the shift. Also noted that the control key for me is behaving the same way. Running v2019.2.14.0

Hi,

The shift key issue has been fix internally and should be available in the next release.
Do you have an example control key combination that is currently not working?
I could try to replicate the issue on our side.

I was seeing it I believe with browsers mainly (control+shift+tab) but trying it just now to confirm it appears to be working. Updated to Catalina 10.15.1 since I tried so not sure if that fixed it or there was some other issue. Shift behaviors still the same but as mentioned the next build should have something for that.

I'll try to replicate on my side nonetheless and if you encounter any keyboard issues in the next release, let me know.

Confirmed fixed here. Thank you, though I'll have to find an alternative 10000 steps a day now!

Confirmed it’s working in the new build for me as well

Thanks! It works now!

But i have problem with Russian symbols. Its doesn't transfered to Calaina through ARD protocol (((((

I'll take a look into it.

Could you please elaborate a bit more about your setup?

Client site, what is your keyboard layout. And on the server?
What key was sent incorrectly? What was the output and what were you expecting?

Regards