Copy and Paste from local machine to any RDM host does not work - RDM version 2019.1.38.0 64-bit

Hello,

In the properties of your RDP session, under the Local Resources tab, have you checked the Clipboard option?

Best regards,

Yes, I checked one of my hosts that I was testing with and that Clipboard option is checked.

Hello,

In embedded mode, RDM use a Microsoft ActiveX to establish the RDP connection. In fact, it's the same ActiveX present in RDC Manager.
Do you encounter the same issue in RDC Manager from Microsoft?
https://www.microsoft.com/en-ca/download/details.aspx?id=44989

Best regards,

Negative. I can copy a document from my laptop (local resource) to my RDP sessions outside of RDM and the file lands just like it is supposed to when I paste it on that server. When I do the same thing in an RDM session I have a "Paste" option but when I click it, nothing happens.

Still need some help please.

Hello,

Are you able to copy/paste some text?

Best regards,

Yes, I can type into notepad locally and then paste it into an open notepad via RDM session with server.

Hello,

What type of file are you trying to transfer via the RDP session?
Are you on a Windows 10 computer?

Best regards,

It does not matter what type of file it is. .txt or .doc or anything else. If I right click on the file and choose copy from my local pc and then I go to my RDM session and choose Paste I see the Paste option like there is something there but when I choose paste nothing happens.

I am on a Windows 10 Dell Latitude 7490 running Windows 10 - 1903.

Again, I can do this same thing from my laptop to a regular RDP session and it works just fine.

Thank you
Todd

Hello,

Under the Advanced tab of the RDP session, could you manually change the RDP Version to RDP (8.1).

If this option doesn't work, please save an RDP session with the Microsoft MSTSC.exe application and import it in RDM.

Best regards,

Just used Microsoft's RDCman which we used to run but switched to your product. With using RDCman I can copy and paste files just like in a regular RDP session. Once again with using RDM I cannot do this. Again when I choose right click and Paste it acts like something is there to paste but it will not place the file on the desktop.

Under the Advanced tab of the RDP session, could you manually change the RDP Version to RDP (8.1).
If this option doesn't work, please save an RDP session with the Microsoft MSTSC.exe application and import it in RDM.




Changing the RDP Version of my RDP session from "Latest" to RDP (8.1) does not solve the issue. Still cannot paste. Yes, I did close my session out. Make the change and then log my session back on. No difference in behavior.

*** Update *** 3:48 PM - 8.9.2019

We downgraded our version of RDM from 2019.1.38.0 - 64 bit (TO) 2019.1.30.0 - 64 bit and the problem went away. That is the next lowest version we had to use so not sure when the issue was introduced into the product but we know that .38 has the issue and .30 does not....

Please advise...

Thank you
Todd Green

No updates since I posted this on Friday...

New Update - I upgraded to 2019.1.41.0 and it still has the problem.


*** Update *** 3:48 PM - 8.9.2019
We downgraded our version of RDM from 2019.1.38.0 - 64 bit (TO) 2019.1.30.0 - 64 bit and the problem went away. That is the next lowest version we had to use so not sure when the issue was introduced into the product but we know that .38 has the issue and .30 does not....
Please advise...
Thank you
Todd Green

Hello,

Thanks for your information, I will open a ticket with the QA (QA-1054) department to reproduce the issue.

For information, the support department is open from Monday to Friday and close the week-end. This is why you didn't receive news from us on the weekend.

Also, thank you for finding the last working version of RDM.

Regards,

May I ask if you all have had a chance to recreate this issue on your side and what your findings are?

After follow up with the QA department, we haven't been able to reproduce the issue. Shortly you will receive an email to schedule a remote session.
If you are available to do a remote session.

Best regards,

Any updates on this? We seem to have the same issue on version 2019.2.24.0 64-bit

Hello,

Sadly tgreen wasn't available to do a remote session to demo us the issue.

Boconnor, are you able to reproduce the issue and send us a video or would you like to do a remote session? So we could see the issue and try to reproduce it.

That said, do you have the issue with the latest beta 2020.1.7.0 ( https://remotedesktopmanager.com/home/download#Beta ) ?

Regards,

I can do a remote session. I haven't tried the beta.

Hi,

I opened a ticket with the support department (DEVO-20340) you will receive shortly a link to schedule a session.

Regards,

You need to put the file into a folder, and then you will be able to copy and past