Keep getting popus Devolutions Accounts login

Keep getting popus Devolutions Accounts login

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Not sure why but every time I save to cloud RDM keeps popping up this window below which is empty. I'm on latest version.


All Comments (4)

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Hello,

Unfortunately it seem that your screenshots did not come through, I am unable to see them.
Would it be possible for you to provide them to us once more?

That being said, I know that you mentioned being on the latest version of RDM, but I would also need to know if you are using the Free or the Enterprise edition and what type of Data Source you are currently using?

Best regards,

James Lafleur

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RDM Enterprise 2019.1.39.0, data is on Devolutions online drive


Here is screenshot
https://1drv.ms/u/s!AqhhsryB84SOj_BVA9Hie9WDLqIQOg

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Hello,

Thank you for your quick reply and from providing us your screenshot once more!

That being said, when the "Blank Window" appear, could you please press on the "Diagnostic Button" in the top left corner and provide us the result?


In the meantime, I will contact our engineering department on that matter and see what can be done.

Best regards,

James Lafleur

CloudDiagnostic.jpg

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Hello,

Thank you for this information, I will provide it to our engineering department and I will be in touch as soon as I will have an update on that matter.

Best regards,

James Lafleur