RDM Account Login screen keeps popping up during the day

Hello,

Thank you for contacting us on that matter!

This issue has already been reported to our engineering department and the ticket RDMW-3093 has been opened.
I will be in touch as soon as I will have an update on this.

Best regards,

Is there any progress regarding this ticket: RDMW-3093?
Please inform us on the status. Thanks in advance.

Hello,
Have you updated to RDM 2019.1.41? We have made a lot of fixes related this type of error.

Regards

Hi David,

We are up to date and unfortunately the issue still persists. Please let me know when this is going to be fixed?

Version; 2019.1.41.0

Hi Michael,

We will update you as soon as we have further detail regarding the issue.

That said, if you are using a Devolutions Online Database, In the data source configuration have you the option Prompt for credentials check?

If so, could you uncheck it for a test?

Best regards,

Hello,


Could you try to uncheck "prompt for credentials" on the datasource and verify if the pop up keep comming back?

We think it might be related to this option.

Best regards,

Alexandre,

It looks like this option is resolving the issue.

For now case closed.

Hi support,

Please reopen this incident as it solves the pop up window, but if we restart the RDM client we do not have to login anymore (ever). It is always logged in and if you ask me, that is pretty insecure :).

Please advise.

Hello,
Indeed this was a workaround. We have continued our investigation and found the problem. This will be in RDM 2019.2 and the beta will be out soon.

Regards

Is there an update, we have the same issue?

@cdunbar,

What version of RDM are you running?

Best regards,

Version 2019.1.41.0 64bit

Hello,

Some enhancements have been made regarding this in our latest Beta release, which is RDM 2019.2.6.0. Could you give it a try?
You can download this version here https://remotedesktopmanager.com/home/download#Beta

Best regards,

This update does solve the popups during the day, but still the session is timing out multiple times a day. If you are inactive for a few hours, you can browse the client, but when copying or viewing properties of a record the client will give a pop up again. Please make an option to set the inactivity time to for example 8 hours or self proficient.

This way the user can set their own time out, or manager of the program.

For now, still not solved.

Hello,

An improvement ticket has been opened regarding this.
The ticket number is RDMW-3744.

Best regards,