Can't login with devolutions account on windows server 2019

I tried deleting the configuration files (AppData\Roaming\Devolutions and AppData\Local\Devolutions) and logging in again, but to no avail. On Windows 10 machine config files in AppData\Local\Devolutions\RemoteDesktopManagerFree, on windows server in (AppData\Roaming\Devolutions\RemoteDesktopManagerFree.

Hello,

Could you please tell me which version of RDM and what type of Data Source you are currently using?

Per your screenshot, I can see that you are currently on the Free Edition and that you seem to be using a Devolutions Online Drive Data Source, am I correct?

Also, would it be possible for you to record the steps leading to this issue?
https://devolutions.sharefile.com/filedrop

Best regards,

Yes, rdm free 2019.1.33.0. I use Local and google drive data source. I dont use Devolutions Online Drive Data Source becouse i cant login in Devolutions (online drive and rdm account).
I send you video.

Hello,

Thank you for sending me this video in a private message. That being said, would it be possible for you to update to the latest version of RDM Free and see if this issue persist?

This version can be downloaded here:
https://remotedesktopmanager.com/home/thankyou/rdmfreesetup

Best regards,

Hello! I update RDM, now version is 2019.1.35.0. When i try to login auth screen is showing, but it freeze and nothing happening. I close it and get error
It always happening if i try again.

NullReferenceException - Ссылка на объект не указывает на экземпляр объекта.

в Devolutions.RemoteDesktopManager.RDMOProxy.RDMOWebApiClient.Login(String datasourceID, Boolean forcePromptLucid, String source)
в Devolutions.RemoteDesktopManager.Managers.RDMOManager.c4695ce5e71700cb310a512355b140e18()
в Devolutions.RemoteDesktopManager.Managers.RDMOManager.Login()
в Devolutions.RemoteDesktopManager.Managers.ActionManager.RDMOLogin()
в System.EventHandler.Invoke(Object sender, EventArgs e)
в System.Windows.Forms.ToolStripItem.RaiseEvent(Object key, EventArgs e)
в System.Windows.Forms.ToolStripMenuItem.OnClick(EventArgs e)
в System.Windows.Forms.ToolStripItem.HandleClick(EventArgs e)
в System.Windows.Forms.ToolStripItem.PerformClick()
в Devolutions.RemoteDesktopManager.Frames.FreRibbonTabView.c47a27583e2aa22ddafc027ab6f468556(Object c19f185fd70cefc696ba148af1c4faf54, GalleryItemClickEventArgs c7384fd250bc3f20b960fca8dbed799af)
в DevExpress.XtraBars.Ribbon.Handler.GalleryControlHandlerBase.OnUnpressItem(DXMouseEventArgs e)
в DevExpress.XtraBars.Ribbon.Handler.GalleryControlHandlerBase.OnUnpress(DXMouseEventArgs e)
в DevExpress.XtraBars.Ribbon.Handler.GalleryControlHandlerBase.OnMouseUp(DXMouseEventArgs e)
в DevExpress.XtraBars.Ribbon.GalleryControl.OnMouseUp(MouseEventArgs e)
в System.Windows.Forms.Control.WmMouseUp(Message& m, MouseButtons button, Int32 clicks)
в System.Windows.Forms.Control.WndProc(Message& m)
в DevExpress.Utils.Controls.ControlBase.WndProc(Message& m)
в DevExpress.XtraBars.Ribbon.GalleryControl.WndProc(Message& m)
в System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)

Hello,

Would it be possible for you to try to connect to your Devolutions Cloud Account using this link with Internet Explorer as your Browser and see if the same issue occurs? https://login.devolutions.com

Best regards,

I send you a private message with video

Hello,

Thank you for your video! I will provide it to our engineering department for investigation.
I will be in touch as soon as I will have an update on that matter.

Best regards,

Hello,

For further reference, the ticket number is LSTS-510.

Best regards,

Do you know if the proxy is configured in File->Options

https://help.remotedesktopmanager.com/fr/file_options_general_proxy.htm

You can select "System default" instead of No Proxy and restart the application.

Hello!
I updated rdm to 2019.1.36.0 and i have error when login (see screenshot).
I changed File - Options - General - Proxy - No Proxy to System default, but i have same error.

It's not the same error, could you post the details with the call stack?

Regards

NullReferenceException - Ссылка на объект не указывает на экземпляр объекта.

в Devolutions.RemoteDesktopManager.RDMOProxy.RDMOWebApiClient.Login(String datasourceID, Boolean forcePromptLucid, String source)
в Devolutions.RemoteDesktopManager.Managers.RDMOManager.c4695ce5e71700cb310a512355b140e18()
в Devolutions.RemoteDesktopManager.Managers.RDMOManager.Login()
в Devolutions.RemoteDesktopManager.Managers.ActionManager.RDMOLogin()
в System.EventHandler.Invoke(Object sender, EventArgs e)
в System.Windows.Forms.ToolStripItem.RaiseEvent(Object key, EventArgs e)
в System.Windows.Forms.ToolStripMenuItem.OnClick(EventArgs e)
в System.Windows.Forms.ToolStripItem.HandleClick(EventArgs e)
в System.Windows.Forms.ToolStripItem.PerformClick()
в Devolutions.RemoteDesktopManager.Frames.FreRibbonTabView.c47a27583e2aa22ddafc027ab6f468556(Object c19f185fd70cefc696ba148af1c4faf54, GalleryItemClickEventArgs c7384fd250bc3f20b960fca8dbed799af)
в DevExpress.XtraBars.Ribbon.Handler.GalleryControlHandlerBase.OnUnpressItem(DXMouseEventArgs e)
в DevExpress.XtraBars.Ribbon.Handler.GalleryControlHandlerBase.OnUnpress(DXMouseEventArgs e)
в DevExpress.XtraBars.Ribbon.Handler.GalleryControlHandlerBase.OnMouseUp(DXMouseEventArgs e)
в DevExpress.XtraBars.Ribbon.GalleryControl.OnMouseUp(MouseEventArgs e)
в System.Windows.Forms.Control.WmMouseUp(Message& m, MouseButtons button, Int32 clicks)
в System.Windows.Forms.Control.WndProc(Message& m)
в DevExpress.Utils.Controls.ControlBase.WndProc(Message& m)
в DevExpress.XtraBars.Ribbon.GalleryControl.WndProc(Message& m)
в System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)

Hello,

I was just informed by our engineering department that this issue has been reproduced internally.

According to the tests they performed, this issue seem to occur when the date and time of your server has been changed manually instead of being set automatically. Could you please make sure that you are using the correct time zone?

Best regards,

You're right! This is because of the error of the Windows server, the time zone does not change through the gui. I change the time zone to the correct one, but when I close the gui and open it again, the time zone does not change. Thank you for the solution!

https://social.technet.microsoft.com/Forums/en-US/5dd32886-56ec-433c-8168-78d8391dfa29/found-a-bug-already-unable-to-set-time-zone?forum=WinServerPreview&ranMID=24542&ranEAID=TnL5HPStwNw&ranSiteID=TnL5HPStwNw-3Vn0NObCENDAi.b4n5qVLg&epi=TnL5HPStwNw-3Vn0NObCENDAi.b4n5qVLg&irgwc=1&OCID=AID2000142_aff_7593_1243925&tduid=(ir__itmyptlrgskfr1izkk0sohz30n2xjpesvm6wsvey00)(7593)(1243925)(TnL5HPStwNw-3Vn0NObCENDAi.b4n5qVLg)()&irclickid=_itmyptlrgskfr1izkk0sohz30n2xjpesvm6wsvey00

Hello,

You are more than welcome! This solution came directly from our developer.
I will make sure to pass your feedback to them directly.

Best regards,