After update to 2019.1.34.0 users can't access

Same here.

we have the same issue!


please provide a quick solution! ;)

Same problem here, hoping to have a quick fix ;)

Hello everyone,

Sorry to hear about the issue and thank you for reporting it.

After performing many test with Remote Desktop Manager and SQL Server I was able to reproduce the issue.

If I roll back my RDM to 2019.1.30.0 I was able to connect again on the data source as a user.

In the mean time we solve the issue, could you please roll back RDM to the previous version and tell us if it's working. The download link is https://cdn.devolutions.net/download/Setup.RemoteDesktopManager.2019.1.30.0.exe

Best regards,

Hi David,

you mean: unistall 2019.1.34.0 and then install 2019.1.30.0?

Best regards,
Clemens

Hi,

As a temporary workaround the time we find/fixe the issue, yes. Uninstall RDM 2019.1.34.0 and install 2019.1.30.0.

Best regards,

Hi,

it works! :)

Thank you!

Best regards,

Clemens

worked for me too, I thought I messed up with my SQL server.

Please pull the updated from the auto update checker to avoid other people updating their client

Hi Mephisto,

Thanks for the information, we have roll back our version to .30 yesterday. We found the issue and are currently working on it.

Regards,

is it possible to control the update settings through e.g. a group policy, with database settings or anything else?

Thanks!

Hello,

The automatic update can be disabled with GPO, further information can be found at https://help.remotedesktopmanager.com/how_to_modify_the_group_policy.htm

That being said, I also recommend using Version Management which controls which version of RDM can connect to the data source. This feature can be found under System Settings > Applications > Version Management. As reference, you can find details at https://help.remotedesktopmanager.com/datasourcesettings_versionmanagement.htm

Best regards,

We also experienced this bug. The rollback to .30 fixed the issue of "DOMAIN\User has not been granted access rights to vault 'default'".

However, now *some* our non-admin users see a different issue when selecting an item in the tree: "You don't have enough rights to perform this action!" Possibly this is related, so I flag it here.

-Matthew

Hello,

The error "You don't have enough rights to perform this action!" is related to the option Execute implemented since RDM 2019.X.

Could you edit the properties of the Root folder and confirm that your users have enough privileges at the Connect (Execute) permission?



Best regards,

Hi David,

That was totally the issue. Thank you!

-Matthew

Hi David,

you wrote 'Thanks for the information, we have roll back our version to .30 yesterday. We found the issue and are currently working on it.'

Is the issue resolved in the latest version (.38)? I can't find it specifically in the release notes nor in this post...

Bas

Hi,

Correct since RDM 2019.1.35.0 the issue has been fixed. You can download the latest at https://remotedesktopmanager.com/Home/Download

Best regards,

We still experience this problem in RDM version 2019.1.36.0. Is there some action we need to perform to fix it?

@l,

Seems that you have also opened a ticket with our support team. The ticket number is DEVO-5081.
We've sent you an email via our ticketing system. Have you received it?

Best regards,