Is there a document available with upgrade installations? In particular, I am looking for instructions on properly backing up our database.
Hello,
You can find the RDM upgrade instructions on that online help page.
https://help.remotedesktopmanager.com/database_upgrade.htm
Best regards,
Érica Poirier
After the database upgrade, will all clients be forced to upgrade or will they be backward compatible?
Hello,
If all your users are using RDM 14, then, yes, the database upgrade is backward compatible.
Best regards,
Jeff Dagenais