Editing entries causes navigation tree view glitch

Hello,

Is it possible to send us a small video of the issue?

Best regards,

Yes - can I email it to you directly? Because it will contain sensitive info I'd rather not post it here.

Hello,


Please use the secure link below to send us your video
https://devolutions.sharefile.com/filedrop


Best regards,

Sent.

Hello,

Thanks! I will have a look at this with my team and get back to you.

Best regards,

Hello, any update on this? It is still present in 2019.1.27.0.

Hello,

Sorry for the delay, we are quite confused on what happened to your case. I did some test but wasn't able to reproduce your issue. Do you also get the same problem if you change your theme to dark or light?

Best Regards,

It occurs with both light and dark themes as well.

Before right click>edit:

After right click>edit:

All the extra columns I have displayed disappear. This seems to be for any type of entry.

Hello,

Are you using a 4K monitor?

Best Regards,

No, but I am using an ultrawide, which seemed to be part of the issue before as it didn't reproduce on my laptop. Here's the specific model (2560x1080):

https://www.lg.com/us/monitors/lg-34UM68-P-ultrawide-monitor



Edit: disregard the part about not being able to reproduce it. I can reproduce it on other monitors. I was mixing this issue up with the issue listed in email thread with subject line "RE: RDM Ticket - UI issue" which Ethan and I worked on. The only solution for that was to use the portable version as the issue could not be reproduced on Devolutions' side.

Hello,

I got a ticket open with the QA team in order to see if they can reproduce your issue.

Best Regards,

Hello,

Would you be able to send in your Remote Desktop Manager configuration file?
https://help.remotedesktopmanager.com/index.html?howto_configurationfile.htm

Best Regards,

Sure - I've sent them via the Devolutions support file drop.

Hello,

We were able to reproduce the issue and are working on a fix. For the time being, a workaround would be to go in File -> Options -> Advanced and uncheck the Force Refresh Before Edit option.

Best Regards,

Thanks Etienne.

Hello,

The issue will be fixed in the next version of Remote Desktop Manager.

Best Regards,