RDP session tabs closed when clicked

Hello,

Could you please try to go under File -> Options -> Advanced and check "Use manual activate tab" ? Doing so might help with this issue.

If it persist, could you please tell me which version of RDM and what type of Data Source you are currently using? Also, would it be possible for you to send us your RemoteDesktopManager.cfg file in order for us to replicate this issue in our test environment? To safely send this file to us, please refer to this link:
https://help.remotedesktopmanager.com/kb_protocolsandapplication_rdm_sendconfigurationfile.htm

Best regards,

Hi, unfortunately this did not helped in this case.
RDM Enterprise 14.1.3.0 64-bit, datasource is Devolutions Password Server
cfg file uploaded

Hello,

Thank you for your configuration file.

That being said, I have been unable to reproduce the issue you mentioned above in our test environment. For this reason, would it be possible for you to record this behavior and send it to us directly using this link https://devolutions.sharefile.com/filedrop

Best regards,

Well, I can do that (when I figure out how :) ), but you will only see that I click on one tab and then on other and this second one disappears the exact moment I clicked it. So not much helpful.
Is there any debug logging or something like that I can enable instead?

Hello,

I do understand that this might seems like an odd request to ask but a recording of this issue would allow us to see how it occurs on your end directly.
In order to record our screen we use currently use Snagit. A free 15 days trial of this application can be requested here: https://www.techsmith.com/download/snagit/

As for the debug logging, I doubt that it would provide us information about the cause of this issue. That said, you could go under Help -> Profiler and set the debug level to 1, launch your entries and send us the content of your Profiler Log. For more information on that matter, please refer to the link below:
https://help.remotedesktopmanager.com/help_profiler.htm

Best regards,

I have uploaded requested recording ;)

Hello,

Does it happen if you click on the right side of the inactive tab (hidden close button), or even on the name?
And what changes "Use manual activate tab" option in RDM?

Thanks

BR
Tobias

Hello,

Thank you for your video. In order to be able to troubleshoot this issue further, I took the liberty of opening a ticket on your behalf. The ticket number is Devo-3490. It can be consulted at any time using this link: https://devolutions.atlassian.net/servicedesk/customer/portals

Once a solution has been found for this issue, I will update this forum thread as well.

Best regards,

This is now fixed internally.

Regards