How can i change my email address on my cloud account?

Hello,

It's possible to change your email inside our cloud portal at https://cloud.devolutions.net

Do you have access to this portal using your old email address?

Best regards,

I'm not finding the option to change email inside the portal. Are there instructions somewhere on how to do this?

Hello,

For security reasons, we are no longer perform change email request for cloud accounts.

You would need to create the new account, transfer the data that you would like to keep and delete the old account (if necessary).
If some invoices need to be associate with the new email address, let me know, this change would need to be perform by our sales department.

Best regards,

having the same problem. So I delete my account and what happens:

I need to enter a code sent to the old email address. If i have no chance to get this information i cannot delete the account?

Hello,

If you don't use your account for a long period of time, it will eventually be disabled.

Best regards,