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PASSWORD INCORRECT WHEN LOADING DATABASE

PASSWORD INCORRECT WHEN LOADING DATABASE

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mottateam
Disabled

Hi!
sometimes the password linked to our email just doesn’t work. It doesn’t even work if I try to login on the website.
I must each time reset it and set a new one.
Why?

All Comments (3)

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James Lafleur

Hello,

Would it be possible that you might be using your Devolutions Cloud account on more than one RDM instances? Usually, your Devolutions Cloud Account get locked after an invalid password has been entered 3 times. Once locked, a password reset need to be requested in order to unlock your account.

What I would recommend is that you enter your new password on all of your devices once it is reset.

Also, is it possible that you also contacted us on that matter using the support@devolutions.net address?

Best regards,

James Lafleur

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vuxuandat260998

I also encountered the same situation as you. Is this an error? If I don't know how to reset my password I won't subscribe to this forum forever.

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Jeff Dagenais

@vuxuandat260998,

  • What is your issue exactly?
  • Could you post some screenshots so that we can understand your issue?
  • What version of RDM are you running?


Best regards,

Jeff Dagenais