RDM Offline Mode

Hi,

Could you go in Help -- Application Log and send us RDM Logs. I would like to see the error you receive when you try to go offline.

Also, in File -- Options -- Advanced -- Offline Engine what is the engine selected?

Best regards,

Default - MCDF v.2.0

Hello,

We have not received yet the applications logs.


Go to Help -- Application Log , under the Report section click Send to support.

Best regards,

Sent, thank you

Hi,

We received it, I'm currently investigating the issue with the engineering department.

Best regards,

Hi,
i no longer receive information, are other data useful?
Thank you

Hi,

Sorry for the delay we had to test many scenarios and our best QA agents just found a really strange way to reproduce it systematically.

A ticket is open with the engineering department (RDMW-2118)

We will keep you update for news.

Regards,

Hi,

After a chat with the engineering department the error, you get is related to two different issues. One of them is fixed in RDM 14.1.3. Could you test the latest version which can be downloaded at https://remotedesktopmanager.com/home/download .

The second part of the issue will be corrected in our next stable version.

Best regards,