Offline mode + Add-on path = crash RDM
Hi,
We are using RDM 14.0.5 currently with SQL database as data resource.
I want to implement offline mode, as I get a lot of users requesting this.
Currently they are only able to open RDM when they have a VPN connection to our office.
I have checked the online help and forum for possible solutions, but nothing seems to help.
When I disable my network connection (to test offline functionality), RDM crashes as startup.
I think it has to do with a network share configured for the location of the add-ons
Network path is in FQDN.
It seems that this path is first checked when starting RDM.
When I remove the path, RDM starts nicely in offline mode.
Can this be changed that RDM doesn't look for the add-on path at startup ?
All Comments (4)
Hello,
This is interesting. I don't think it's a scenario that we have tested in the past.
Which add-on is configured with a network path in RDM? Could you post a screenshot?
Best regards,
Jeff Dagenais
Hi Jeff,
We store addons in de default network location, for easier management.
The addon path is configured in Options - Path - Default add-on path
As path we use a folder which is located on our network in UNC format \server\share\folder
Since the data source (SQL DB) is located on our internal netwerk, it can only be reached when colleagues build a VPN connection to our office.
But when consultants visit customers, it is very inefficient to build up a VPN connection to our office first, start RDM and then connect to the customer's server (using standard RDP session), rather than connecting directly without setting up a VPN.
Since the RDP sessions are configured in RDM, RDM should be used to make the connection.
Therefor I want to make RDM available offline for the consultants to be able to start RDM and then set up the RDP session normally.
Since the addon path is configured in RDM, it looks to this path at startup.
But this path is not there (obviously : there is no connection to our network), so RDM crashes.
I tested it by removing the addon path in OPTIONS and then start RDM in offline mode, it works.
Adding the path back, it crashes again.
Of course we can remove the addon path, or create local folders where addons can be stored, but then all laptops need to be updated when new versions of addons are available. We prefer a centralized location.
I think the problem can be solved when the check for addons is not at startup, but once RDM has already started.
Hello,
Thank you for the detailed description.
I have been able to reproduce your issue. A ticket has been opened to our engineering department regarding this.
The ticket number is RDMW-2021.
Best regards,
Jeff Dagenais
Sorry, small talk was never my strong suit :-)
Thank you for creating the ticket, hopefully something can be done about it.
Have a nice weekend.