Passportal credential not working for RDP

Hello,

If you select your PassPortal entry in the Navigation Pane and press the Copy Username in the Dashboard, are you able to copy the username or you are prompted with a list?

Are you able to copy the password?

Best regards,

I can copy the username, but if I try to copy the password RDM says "Nothing to copy to the clipboard".

Hello,

Which type of entry have you created in PassPortal? Could you post a screenshot?

Best regards,

I've created a "Domain Administrator" credential type in PassPortal, though I don't think those credential types actually mean anything other than a way to classify or tag a credential type. Hesitant to post a screenshot... not sure what you'd be able to see that helps besides the credential type tag.

Hello,

Let me verify with my QA team and get back to you.

Best regards,

Hello,

I had a chat with our QA department and we have a few questions for you:

Best regards,

1. Not sure what you mean by "user specific settings". In RDM, in the credential entry, we're using Custom for the host (not sure what "Default" means; that should be better documented) and we have to enter a username and password, and organizational passphrase to access Passportal to begin with. Then we have to choose the 3 dots and select the Passportal entry that we want for the RDM entry, so we select the domain administrator.
2. I'm not sure what other session type we would use for the domain administrator in our usage, being we use 99% RDP in RDM. When we use ConnectWise Control with the Passportal add-in, this domain administrator entry works just fine there, passing through the credentials to the computer/server.
3. I'll do that and put my name in the video file name.

Hello,

If you are not aware of the User Specific Settings feature, you probably don't use it.

With your last post, what I understand, is that you are able to establish the connection using ConnectWise, but not RDP. Am I correct?
If it's the case, then, maybe it's the username format used in your RDP session that is blocking you from using PassPortal.
In your RDP session, go in the Advanced section and select another username format like Username@domain or domain/Username to see if that help.

Best regards,

I can use ConnectWise Control (ScreenConnect) completely separate of RDM, but using the Passportal credential integration in CW Control, so the credential as it stands works with CW Control.

It just doesn't work when using it for RDP in RDM.

And we do have it already set up as domain\username format in Passportal.

Sorry, haven't had time yet to make a video.

Regarding changing the username format... that's disabled. In an RDP session when you select a credential (Credential repository, then the Passportal credential, or a regular Windows admin credential that we have) the Username/Domain/Password fields are greyed out. I would post a screenshot in here but it looks like I can't just paste one in.

Hello,

The username format feature is located in the Advanced section of the session


Best regards,

Oh, interesting. I'll check that out.

OK, tried all options there, still failing. Uploaded a video.

Hello,

Thank you for your video, I will watch it and perform tests on my side to see if I am able to reproduce this behavior.
I will contact you as soon as I have any update on that matter.

Best regards,

Are you able to replicate the failure?

Hello,

Unfortunately, I am still unable to reproduce this issue.
I will see if there is other settings that can be changed in order to replicate this behavior.

I will contact you as soon as I have any news on the matter.

Best regards,

Hello,

We would like to have a quick remote session with you in order to take a look at your configuration and see if there is anything we might have overlooked.
Could you please send an email to ticket@devolutions.net? I will then be able to contact you in order to schedule this session at your convenience.

Best regards,

Will do. Was going to suggest that.

Hello,

Have you received a notification from us upon the creation of your ticket?

Best regards,

Hi, James! I did. Just back in the office, replied to the ticket to schedule.