Error message after installing Checkpoint Smart Console Add-on
Error message after installing Checkpoint Smart Console Add-on
Hello,
we added the mentioned Checkpoint Add-on - after that some users receive the following error message (and the navigation pane is automatically deactivated - so you have enable it again after every application start)
InvalidOperationException - There is an error in XML document (5, 3).
at System.Xml.Serialization.XmlSerializer.Deserialize(XmlReader xmlReader, String encodingStyle, XmlDeserializationEvents events)
at System.Xml.Serialization.XmlSerializer.Deserialize(Stream stream)
at RemoteDesktopManager.AddOn.CheckPointSmartConsoleAddOn.CheckPointSmartConsoleConfiguration.FromXml(String parameters)
at RemoteDesktopManager.AddOn.CheckPointSmartConsoleAddOn.CheckPointSmartConsoleAddOn.GetHost(String parameters)
at Devolutions.RemoteDesktopManager.Business.AddOnConnectionTypeDescriptor.GetHost(Connection connection)
at Devolutions.RemoteDesktopManager.Managers.ConnectionTypeManager.GetHost(Connection connection)
at A.c757c7f0c786a3e58d2695183be165ada.GetHost(Connection connection)
at Devolutions.RemoteDesktopManager.Business.Connection.get_Host()
at Devolutions.RemoteDesktopManager.Managers.PingManager.CheckIsOnlineAsync(Connection[] connections)
at Devolutions.RemoteDesktopManager.Managers.MainFormManager.AfterFirstLoad(Boolean processAutoOpen)
at Devolutions.RemoteDesktopManager.Forms.FrmMainRibbonBase.AfterFirstLoad()
at System.Windows.Forms.Timer.OnTick(EventArgs e)
at System.Windows.Forms.Timer.TimerNativeWindow.WndProc(Message& m)
at System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)
------------------- INNER -----------------------
InvalidOperationException - Instance validation error: 'SmartConsoleR80' is not a valid value for CheckPointSmartConsoleMode.
at Microsoft.Xml.Serialization.GeneratedAssembly.XmlSerializationReaderCheckPointSmartConsoleConfiguration.Read1_CheckPointSmartConsoleMode(String s)
at Microsoft.Xml.Serialization.GeneratedAssembly.XmlSerializationReaderCheckPointSmartConsoleConfiguration.Read3_Item(Boolean isNullable, Boolean checkType)
at Microsoft.Xml.Serialization.GeneratedAssembly.XmlSerializationReaderCheckPointSmartConsoleConfiguration.Read4_Item()
Thanks!
Regards,
Min
All Comments (5)
Hello Min,
In the latest version of Checkpoint Smart Console Add-On we added a SmartConsole80 value so if a user without the update tries to load it he will receive this error. Updating the add-on should solve the issue.
Regards,
Samuel Baker
Hi Samuel,
thanks for your answer! As I remember the client was 14.1.1.0 and the Add-On version 1.4.0.0 (18.12.2018). But for sure I'll check it again tomorrow.
Thanks!
Regards,
Min
Hi again,
you was right - the Add-on version was 1.3.0.0 instead of 1.4.0.0. Maybe I found the cause of the issue - We configured a GPO and enabled the options
So it looks like the second policy blocks also all Add-on updates - would it be possible to add an separate policy for the Add-ons?
Like Add-on Auto update -True -False ?
Thanks!
Regards,
Min
Hi Min,
We've added the policy idea to our todo list.
Regards,
Samuel Baker
Awesome! Thanks a lot guys! ;)