1password Web mode problem

avatar
info22
Disabled

Hello,

I am using 1password as password manager. I wan to integre it with RDM using Web mode.
I've entered username, secretkey and password, but when trying to title items, I gets 'Unable to retrieve 1Password' credentials!' error



Credentials are entered correctly.

Do I need to configure something additional ?

Thanks for help!

rdm.png

All Comments (6)

avatar

Hello,

I have created the ticket DEVO-1428 in relation to your problem. It will allow us to communicate directly and make sure that no sensitive information is shared publicly about your 1Password account.

You can keep track of the progress made on your ticket using the following link: https://devolutions.atlassian.net/servicedesk/customer/portals

Best regards


Gabriel Degrandpré

avatar

Thanks Gabriel!

Web mode will make my work SO MUCH EASIER I hope this issue can be solved fast.

avatar

Hello everybody,

sorry to hijack this old thread, but it seems the same probleme just reoccurred last week.
I have already connected RDM with 1password but since last week RDM started prompting this error message and is unable to fetch anything from 1password it seems.

Is there anything i can do to troubleshoot this issue in RDM or should this be rather investigated from 1Password side ?

thanks
peter

avatar

@peterweghofer,

The issue has been raised to Devolutions last friday. We are working on a fix, but it's not available yet. When it will be available, we will post back here.

The workaround for now is to copy your password from 1Password portal and paste it inside RDM. It's not convenient I know, but you can at least continue to work.

Best regards,

Jeff Dagenais

avatar

Hello again!

It seems that the 1Password fix is now available inside RDM 2021.2.28.0. Could you give it a try?
You can download this version of RDM here: https://remotedesktopmanager.com/home/download

Best regards,

Jeff Dagenais

avatar

Hi,

thanks for the update - it works again with the new version.
For some strange reason RDM did not show any available Update when i checked with Help - Check for Updates...

anyway it works again - thanks