RDM 14.1 crashing on some RDP sessions?
Ive just hit a new problem with some of my sessions via RDP. Everytime i try to open these specific entries my RDM app just crashes without any notification of any kind? But most of my other RDP entries connect without issues?
Ive not changed any settings in these RDP sessions so am unsure where to start looking to troubleshoot this? I did recently upgrade to the latest release though but i cant remember if id actually used these RDP sessions with this version or not though?
Any ideas? I will try installing from the last version i have which is 14.0.11.0.
JK
JK
Devolutions Force Member (and Long time Devolutions Fan)
All Comments (6)
Hello,
If you check your logs by going to Help --> Application Logs, can you see anything relevant to the crashes?
Also, if you duplicate one of the entries that crashes, does the duplicate crash as well?
Best regards,
Gabriel Degrandpré
I get these events: -
Log Name: Application
Source: .NET Runtime
Date: 19/12/2018 17:56:59
Event ID: 1026
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: JKPC01
Description:
Application: RemoteDesktopManager64.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: exception code c0000005, exception address 00007FFD2DF28D64
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name=".NET Runtime" />
<EventID Qualifiers="0">1026</EventID>
<Level>2</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2018-12-19T17:56:59.950313200Z" />
<EventRecordID>4450</EventRecordID>
<Channel>Application</Channel>
<Computer>JKPC01</Computer>
<Security />
</System>
<EventData>
<Data>Application: RemoteDesktopManager64.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: exception code c0000005, exception address 00007FFD2DF28D64
</Data>
</EventData>
</Event>
Log Name: Application
Source: Application Error
Date: 19/12/2018 17:57:00
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: JKPC01
Description:
Faulting application name: RemoteDesktopManager64.exe, version: 14.1.1.0, time stamp: 0x5c1a5857
Faulting module name: ntdll.dll, version: 10.0.18298.1000, time stamp: 0x0c2c31de
Exception code: 0xc0000005
Fault offset: 0x0000000000068d64
Faulting process ID: 0x6814
Faulting application start time: 0x01d497c31cc1de86
Faulting application path: C:\Program Files (x86)\Devolutions\Remote Desktop Manager\RemoteDesktopManager64.exe
Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll
Report ID: 351561ed-8487-45ca-b629-4a8cca82c6d6
Faulting package full name:
Faulting package-relative application ID:
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2018-12-19T17:57:00.322304900Z" />
<EventRecordID>4451</EventRecordID>
<Channel>Application</Channel>
<Computer>JKPC01</Computer>
<Security />
</System>
<EventData>
<Data>RemoteDesktopManager64.exe</Data>
<Data>14.1.1.0</Data>
<Data>5c1a5857</Data>
<Data>ntdll.dll</Data>
<Data>10.0.18298.1000</Data>
<Data>0c2c31de</Data>
<Data>c0000005</Data>
<Data>0000000000068d64</Data>
<Data>6814</Data>
<Data>01d497c31cc1de86</Data>
<Data>C:\Program Files (x86)\Devolutions\Remote Desktop Manager\RemoteDesktopManager64.exe</Data>
<Data>C:\WINDOWS\SYSTEM32\ntdll.dll</Data>
<Data>351561ed-8487-45ca-b629-4a8cca82c6d6</Data>
<Data>
</Data>
<Data>
</Data>
</EventData>
</Event>
Ive just installed the latest beta but it still crashes on these sessions?
JK
JK
Devolutions Force Member (and Long time Devolutions Fan)
and this too
Log Name: Application
Source: Windows Error Reporting
Date: 19/12/2018 18:34:56
Event ID: 1001
Task Category: None
Level: Information
Keywords: Classic
User: N/A
Computer: JKPC01
Description:
Fault bucket 1741488123330962176, type 4
Event Name: APPCRASH
Response: Not available
Cab Id: 0
Problem signature:
P1: RemoteDesktopManager64.exe
P2: 14.1.1.0
P3: 5c1a5857
P4: ntdll.dll
P5: 10.0.18298.1000
P6: 0c2c31de
P7: c0000005
P8: 0000000000068d64
P9:
P10:
Attached files:
\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERE33B.tmp.mdmp
\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERF741.tmp.WERInternalMetadata.xml
\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERF771.tmp.xml
WPR_initiated_DiagTrackMiniLogger_OneTrace User Logger 20181215 1 Event Collector_0_inject.etl
\?\C:\Users\johnkenny\AppData\Local\Temp\WERF927.tmp.etl
WPR_initiated_DiagTrackMiniLogger_WPR System Collector_inject.etl
\?\C:\Users\johnkenny\AppData\Local\Temp\WERF938.tmp.etl
\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERF936.tmp.csv
\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERF995.tmp.txt
These files may be available here:
\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_RemoteDesktopMan_ecf62edc675556ae1cc11fe49d6f4b3511f1fd79_013ed794_f55205a8-5faa-489d-8c28-e1b9f644d242
Analysis symbol:
Rechecking for solution: 0
Report Id: 1175e607-2762-40e8-b7ad-1b8059640b0b
Report Status: 2147487744
Hashed bucket: 01a6521582d38cd6882b0238abb42300
Cab Guid: 0
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Windows Error Reporting" />
<EventID Qualifiers="0">1001</EventID>
<Level>4</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2018-12-19T18:34:56.369569300Z" />
<EventRecordID>4461</EventRecordID>
<Channel>Application</Channel>
<Computer>JKPC01</Computer>
<Security />
</System>
<EventData>
<Data>1741488123330962176</Data>
<Data>4</Data>
<Data>APPCRASH</Data>
<Data>Not available</Data>
<Data>0</Data>
<Data>RemoteDesktopManager64.exe</Data>
<Data>14.1.1.0</Data>
<Data>5c1a5857</Data>
<Data>ntdll.dll</Data>
<Data>10.0.18298.1000</Data>
<Data>0c2c31de</Data>
<Data>c0000005</Data>
<Data>0000000000068d64</Data>
<Data>
</Data>
<Data>
</Data>
<Data>
\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERE33B.tmp.mdmp
\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERF741.tmp.WERInternalMetadata.xml
\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERF771.tmp.xml
WPR_initiated_DiagTrackMiniLogger_OneTrace User Logger 20181215 1 Event Collector_0_inject.etl
\?\C:\Users\johnkenny\AppData\Local\Temp\WERF927.tmp.etl
WPR_initiated_DiagTrackMiniLogger_WPR System Collector_inject.etl
\?\C:\Users\johnkenny\AppData\Local\Temp\WERF938.tmp.etl
\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERF936.tmp.csv
\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERF995.tmp.txt</Data>
<Data>\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_RemoteDesktopMan_ecf62edc675556ae1cc11fe49d6f4b3511f1fd79_013ed794_f55205a8-5faa-489d-8c28-e1b9f644d242</Data>
<Data>
</Data>
<Data>0</Data>
<Data>1175e607-2762-40e8-b7ad-1b8059640b0b</Data>
<Data>2147487744</Data>
<Data>01a6521582d38cd6882b0238abb42300</Data>
<Data>0</Data>
</EventData>
</Event>
JK
Devolutions Force Member (and Long time Devolutions Fan)
Hello,
According to the crash report, your issue seems to be related to an issue linked to the OS itself.
Could you please run these two tools?
-SFC Scannow : https://support.microsoft.com/en-us/kb/929833
-.Net Framework Repair Tool : https://www.microsoft.com/en-ca/download/details.aspx?id=30135
Best regards
Gabriel Degrandpré
I had already ran SFC scan so i just tried the .NET repair tool and it seems to have resolved the issue thanks
JK
JK
Devolutions Force Member (and Long time Devolutions Fan)
Hello,
Glad to see that your issue is fixed!
Best regards
Gabriel Degrandpré