Upgraded to 14.0.6.0 / Not able to launch

Hello,

Could you try the following steps:

By doing this, you would need to re-enter your license key and re-configure your data source.


Now, regarding the database upgrade, make sure that you user has enough permissions to perform the upgrade. If you receive an error message when you perform the upgrade, please post the error message here.

Best regards,

Same outcome, still not launching.. I see the .exe in Task Manager..

Windows Server 2008 R2

Hello,

Is your license expired?

.Net Framework 4.7.2.0 is mandatory to be able to run RDM 14. Is this component installed on your Windows Server 2008R2?

Best regads,

I don't believe so, we have 2 licenses for our company..

4.7.2.0 is already installed on this machine.

Hello,

Could you uninstall RDM properly by using this link, restart the server and reinstall RDM
https://support.microsoft.com/en-us/mats/program_install_and_uninstall

Best regards,

That didn't make a difference.. The window that pops up after launching is only shown for 2 seconds, I had to launch a few times and memorize on the screen so I could click enter Enterprise Information at the perfect time..

Hello,

Our engineering department has made a fix regarding the window that is disappearing at the opening of RDM.
This will be available in the next release of RDM.

Now, regarding your issue, we suspect that your license just expired and this is why you are not able to load the license.

Is it possible for you to send me your key via private message so that I can verify your key in our system.

Best regards,

PM sent, thank you..

Hello,

I just reply to your private message with the proper license to use.

For a test, are you able to install RDM 13.6.7.0?
https://remotedesktopmanager.com/home/previousversions

Best regards,